Senior Helpdesk Advisor

Manpower UK Ltd; Gildersome; On-site; GBP 28,000 - 34,000; Full time

Job summary

A technology support firm is seeking a Senior Helpdesk Advisor for their 2nd line support team based in Morley. The role is full-time and permanent, offering a salary up to £34,000. Responsibilities include providing escalated support for Windows, Office 365, and networking issues. Candidates should have a minimum of 4 years management experience, strong technical skills in Microsoft 365, and excellent communication abilities. This position promotes career development within a supportive team environment.

Benefits

Opportunities for training and career development

Collaborative team environment

Qualifications

• 4+ years of experience in a management role.
• Strong knowledge of Microsoft Office 365 suite and services.
• Proficient in networking concepts such as VLANs, routing, and switching.

Responsibilities

• Provide 2nd line support for Windows and Office 365 systems.
• Troubleshoot network issues and support remote access tools.
• Log time accurately on support tickets.

Skills

Microsoft Office 365

Communication skills

Time management

Troubleshooting

Networking knowledge

Job description

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.

The role

Full Time Perm Position
Monday to Friday, Fully Office based
Hours: 8:45am-5:15pm
Location: Morley, Leeds
Salary: Up to £34,000
A supportive and collaborative team environment
Exposure to a wide range of technologies
Opportunities for training and career development

Key Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Must have worked in an MSP environment
• Must have minimum 4 years experience in a management role
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self‑motivated and able to work in a fast‑paced environment

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV.