Jobs at Amazon in United Kingdom

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

As an IT Technician, you will report to the IT Manager at your home site and will be responsible for directly supporting the people working with the operations division. Working closely with the business, your colleagues, and remote support teams to offer a first-class IT support function, you will be a key part of a diverse team, thrive in delivering high-quality results, and always be on the lookout for improvements.

This is not a traditional office role, but is based in the heart of our fulfillment centres, working on a shift basis.

• Ticket management including 1st and 2nd line support.
• Installation, maintenance, and support of IT equipment.
• Working with the onsite and regional IT Engineers to implement projects and deliver innovations into the service.
• Asset and Inventory management.
• Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to IT engineers as required.

What makes this team a great place to work? You will be joining a team that is responsible for what happens after the customer clicks “buy”. Amazon puts safety at the heart of everything that we do, so you are empowered to ask questions, innovate better solutions, and take ownership of the things that you do.

• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting
• Experience with network troubleshooting and support
• Valid driving license and flexibility to work and travel outside of your designated location.

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.