Maintenance Supervisor - London

Imperial London Hotels; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-run hotel chain in the UK is seeking a Maintenance Supervisor for its Bedford Hotel. This role involves overseeing daily maintenance operations and ensuring safety standards are met. Candidates should have experience in building maintenance, good communication skills, and the ability to manage a team. Employee benefits include up to 33 days of holiday, training opportunities, and various discounts. Join a vibrant team committed to exceptional guest experiences.

Benefits

28 days holiday, increasing to 33 days with service

ILH Training Academy programmes

Holiday Purchase Scheme

Complimentary uniform dry-cleaning

Team member discounts

Access to local discounts

Employee Assistance Programme

Qualifications

• Ability to perform basic electrical, plumbing, decoration, and carpentry tasks.
• Up-to-date knowledge of Health and Safety laws.
• Self-motivated with excellent problem-solving skills.
• Experience managing a varied workload under pressure.
• Strong communication skills for dealing with various stakeholders.
• Flexible leadership style to motivate a diverse team.
• Previous experience in a similar maintenance supervisory role.

Responsibilities

• Assign daily workloads and plan day-to-day maintenance tasks.
• Inspect hotel equipment and buildings to maintain standards.
• Liaise with Hotel Manager and Heads of Department.
• Manage building maintenance systems and inspections.
• Ensure security and health & safety procedures are followed.
• Recruit, train, and develop maintenance team members.

Skills

Electrical tasks

Plumbing tasks

Decoration

Carpentry tasks

Health and Safety knowledge

Team leadership

Excellent communication

Education

Trade qualifications NVQ level 2/3

Job description

Responsibilities

• Assign daily workload, planning and other scheduled day-to-day maintenance activity and preventive maintenance workload, for a team of shift engineers, painter/ decorators and supervise contractors where necessary.
• Regularly inspect all aspect of hotel equipment, services, buildings and plant are maintained to the best standard in line with H&S legislation and company guidelines.
• Liaise regularly with Hotel Manager and other HOD to understand daily workload and other scheduled maintenance activity.
• Maintain current and working knowledge of all building maintenance systems - Plant rooms, electrical equipment, fire safety systems carrying out regular inspections and supervise the implementation of maintenance standards and procedures.
• Ensure that all team members are working in line with security and H&S procedure and using all equipment with the proper operation and safety procedures.
• Recruit, train and develop the team through providing day-to-day coaching of team performance to ensure KPIs are met. Carry out performance reviews to support individual development and management of poor performance.

Qualifications

• You will be able to perform basic electrical, plumbing, decoration and carpentry tasks, though any trade qualifications in NVQ level 2/3 electrical, plumbing or heating would be advantageous.
• Up to date knowledge on Health and Safety laws and regulations promoting a safe working environment at all times.
• You are able to manage a varied workload with the ability to work under pressure reacting quickly to resolve any issues.
• Self-motivated, takes pride in their work and prioritises the safety of themselves and others at all times.
• Excellent communication skills with the ability to deal with individuals at any level internally and externally.
• You will have a flexible leadership style that knows how to motivate the team to achieve great results and reach their individual potential.
• Previous managerial or supervisory experience gained in a similar maintenance position ideally within a hotel environment, large retail outlet or building management services role.

About the Company

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes Royal National Hotel which remains UK largest hotel with over 1,600 rooms. Bedford Hotel, City Sleeper, President Hotel, Tavistock Hotel, Morton Hotel and Holiday Inn, Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship in the Summer of 2026. We are currently recruiting a Maintenance Supervisor for our Bedford Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. As Maintenance supervisor you will be responsible for making sure our Bedford Hotel is well presented and maintained and at all times ensuring both an effective running of the hotel and an exceptional guest experience. You'll coordinate daily tasks and any other scheduled maintenance activity with the team so that requests are managed promptly and in a timely manner whilst operating in a safe and efficient way according to all H&S legislation and company policy. With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you're ready to bring your expertise to support us with our new chapter, please apply today.

Benefits

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme
• Access to Holiday Purchase Scheme
• Complimentary uniform dry-cleaning. Discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan
• Team member flat rate discount & 50% discount to friends and family at any of our hotels
• 50% discount at ILH's nine food and beverage outlets
• Access to coffee and beverage discounts at Blooms Caf - 1.50 per beverage
• Access to an employee funded Health Cash Plan
• Access to local Bloomsbury London discounts e.g. bowling and restaurant outlets
• Access to Early Pay - instantly access a portion of the pay you've already earned
• Access to shopping discounts across several high-street brands and online retailers
• Access to salary sacrifice schemes e.g. nursery care, cycle to work & technology
• Access to mental health first aiders support & well-being support
• Access to our Employee Assistance Programme by Hospitality Action

You can explore additional benefits here.