Hotel Receptionist

The Alexander Hotel Collection; Egham; On-site; GBP 23,000; Full time

Job summary

A prestigious hotel group is seeking a Hotel Receptionist to join their team at Great Fosters Hotel in Egham. The successful candidate will welcome guests, manage check-ins, and provide excellent customer service. Ideal candidates will have strong communication skills and a warm disposition. The role involves various shifts totaling 35 hours a week including weekends. Benefits include holiday entitlement and discounted services across hotels.

Benefits

4 weeks holiday, rising to 5 weeks with service

Employee uniform

Free car parking

Discounted hotel accommodation

Discounted hair treatments at Utopia Spas

Refer a friend staff recruitment scheme

Anniversary incentives including paid day off and discounts

Qualifications

• Excellent standard of personal appearance.
• Genuine desire to serve guests.

Responsibilities

• Welcoming arrival guests.
• Guest check-in and rooming.
• Handling enquiries in person and by phone.
• Posting charges and guest billing.
• Taking bedroom reservations.
• Producing daily Activity Report.
• Upselling facilities and rooms.
• Organizing porter service as needed.
• Balancing the shift and completing end of day procedures.

Skills

Excellent communication skills

Warm and friendly disposition

Attention to detail

Organized

Accurate data entry

Job description

Hotel Receptionist

Great Fosters Hotel, Great Fosters Hotel, Egham, Surrey, TW20 9UR

£22,222.20 per annum + monthly service charge payment

PLEASE NOTE THERE IS START DATE OF THE 1ST FEBRUARY 2026 FOR THIS ROLE.

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• When you celebrate your 1 yr, 3 yr, and 5 yr anniversary you receive your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well‑organised, guest service focused individual is sought to complete our professional Hotel Reception team. You must have a five‑star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

Key Responsibilities

• 35 hrs per week working 5 days per week including weekend shifts. A mixture of early (7am to 2.30pm) and late (3.00pm to 10.30pm) shifts
• Welcoming arrival guests
• Guest check‑in and rooming
• Enquiry handling – both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing "end of day" procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work

#Reception #Service #Hospitality #5star