Operations Lead

Crawford & Company; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality group is seeking a General Manager for their Bristol location. The successful candidate will be responsible for overseeing hotel operations while ensuring profitability and excellent guest and team member experiences. Candidates should have experience managing full-service hotels and refurbishment projects, along with strong leadership capabilities. This position requires a degree in Hotel Management and fluency in English. Join an esteemed team dedicated to delivering unparalleled hospitality.

Benefits

Professional development opportunities

Fitness centre access

Leadership opportunities

Qualifications

• Proven experience as a General Manager within a quality hotel.
• Strong ability to manage hotel operations and refurbishment projects.
• Expertise in managing budgets and forecasting.

Responsibilities

• Lead hotel operations ensuring profitability and guest satisfaction.
• Manage refurbishment projects and customer service issues.
• Set strategic goals and deliver achievable hotel budgets.

Skills

Leadership in hotel operations

Budget management

Refurbishment project management

Guest satisfaction

Team Member engagement

Education

Degree or diploma in Hotel Management or equivalent

Job description

guest rooms, a fitness centre on-site, 19 meeting rooms that can accommodate up to 350 guests, Executive Lounge and three busy food and beverage outlets. This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, hotel targets to deliver excellent Guest and Team Member experience while managing profitability and meeting our Owners' expectations.

Responsibilities

• Lead the hotel operations and manage ongoing profitability, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets, setting short‑ and long‑term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members, focusing on Hilton culture and values.
• Lead in all aspects of business planning, complying with and exceeding Hilton standards.
• Manage the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Deliver innovative commercial opportunities, increasing profitability and building relationships with owners, contractors, corporates.

Qualifications

• Degree or diploma in Hotel Management or equivalent.
• Experience as a General Manager within a similar quality hotel, ideally with experience managing full‑service complex hotel operations and renovation projects.
• Strong ability to manage refurbishment projects and reposition the hotel.
• Experience managing budgets, revenue proposals, forecasting results in a similar sized property.
• In‑depth knowledge of the hotel/leisure/service sector.
• Strong people leadership, retention of talent and the ability to bring a team together on a journey, instilling the Hilton culture and values.
• English language mandatory.

Please note that the contract of employment will be issued directly by the hotel owners.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.