Nights Team Member - Basildon

LGH - Holiday Inn; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hospitality group in Basildon is seeking a Night Team Member to ensure smooth hotel operations during the night shift. Responsibilities include managing guest requests, maintaining safety protocols, and providing support to staff. Candidates should have previous hotel experience, strong customer service and communication skills, and the ability to work flexible hours, including evenings and weekends. This position offers various employee benefits, including discounts and support programs.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit program

Shopping discounts

Eye care

Free legal and money advice

Counseling sessions

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly demeanor.
• Strong communication and interpersonal skills.
• Understanding of safety and security procedures.
• Ability to remain calm in high-pressure situations.
• Flexible approach to work and availability for evenings and weekends.
• Good organizational skills.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks.
• Provide support to hotel staff during the night shift.
• Assist with maintenance or housekeeping tasks.
• Set up meeting rooms and other areas.
• Serve food and beverages to guests.
• Handle guest check-ins and check-outs.
• Manage emergency situations.
• Prepare reports for senior management.

Skills

Customer service skills

Communication skills

Attention to detail

Ability to remain calm under pressure

Job description

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

Responsibilities

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high‑pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel Overview

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.

About the Company

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and tv.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.
• Free parking.