Casual Hotel Porter

Great Fosters Hotel; Egham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A premier hospitality venue in Egham is looking for a friendly and professional Concierge to join their Front of House team. As a Concierge, you will be the first point of contact for guests, ensuring they have a memorable stay. Responsibilities include welcoming guests, assisting with luggage, and providing information about hotel services. The ideal candidate will possess excellent communication skills and a warm disposition, making guests feel valued and appreciated. This role requires working varied shifts across the week.

Qualifications

• Excellent standard of personal appearance.
• Confident yet relaxed and friendly communication style.
• Genuine desire to serve guests during their stay.

Responsibilities

• Welcome arriving guests and assist them with luggage.
• Answer guest queries and provide information on hotel facilities.
• Make arrangements following guest requests.

Skills

Excellent verbal communication

Personable demeanor

Ability to assist guests

Job description

The Role

A smart and friendly individual is sort to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees, making you an important part of their memory of Great Fosters.

Join our Front of House team supporting our full time team of receptionists and concierge during peak periods. As a Concierge you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile and a warm, welcoming personality. You are key to our guests experience throughout their stay.

From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include:

• Covering a variety of shifts between the hours of 7am and 11pm, including weekends
• Welcoming guests on arrival to the hotel
• Introducing arriving guests to the hotel receptionist using their name
• Assisting arriving and departing guests with their luggage
• Showing arriving guests around the hotel before showing them to their rooms
• Showing guests to Hotel Reception or the Restaurants / Lounge / Function rooms for non‑resident guests or those attending functions / conferences and weddings
• Answering guest queries
• Giving out information on the hotel facilities, helping guests to get the most out of their stay
• Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
• Each shift, check arrivals for returning guests and VIP guests, making sure returning guests and those celebrating special events are recognised and acknowledged
• Assisting Hotel Receptionist with reception duties

Requirements

• Excellent standard of personal appearance
• A presence as a host on the main entrance
• Excellent verbal communication, confident yet relaxed and friendly
• Bright, warm, and friendly disposition
• Genuine desire to serve our guests whether hear for business, pleasure or a special occasion
• Ability to work shifts and weekend days outlined
• Own transport to allow for shift work outside of public transport hours