Receptionist

LGH Hotels Management Ltd; East Midlands; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hospitality organization in the East Midlands is seeking a passionate Hotel Receptionist to provide exceptional guest experiences. You will be the first point of contact for guests, assist with their needs, and manage communications. The ideal candidate is an excellent communicator, tech-savvy, and has strong multitasking skills. This role offers a dynamic environment and a chance to thrive in the hospitality industry with impressive benefits including discounts and support programs.

Benefits

Employee discounts on hotel stays

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable operating hotel reservation systems.
• High attention to detail and positive professional attitude.

Responsibilities

• Be the first point of contact for guests at check-in.
• Assist guests with queries and requests during their stay.
• Manage incoming calls, reservations, and provide local information.

Skills

Excellent Communication

Multitasking

Tech Savvy

Attention to Detail

Job description

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

What You'll Do

• Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
• Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
• Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.

Why Join Us

Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.

Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

If you have a passion for hospitality and the desire to deliver exceptional guest experiences, we would love to hear from you! Apply now and be the welcoming face of our hotel.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support lineTeam reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

• Excellent Communicator: Possess strong written and verbal communication skills.
• Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast‑paced environment.
• Tech‑Savvy: Comfortable operating hotel reservation systems and computer literate.
• Detail‑Oriented: Have a high level of attention to detail and a positive, professional attitude.

Hotel

Located to the west of Derby, just three miles from the city centre and a 10‑15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.

With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.

The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.