Hospitality jobs in United Kingdom

Operations Manager - Premium Food-Led Hospitality

Multi-site | Field based | Reporting to Head of Operations

We're looking for an experienced Operations Manager with a passion for high-quality, food-led hospitality to lead a portfolio of premium retail food locations. This is a hands-on role for a visible leader who excels exceptional service, beautifully presented food and teams who genuinely care about their guests and their craft.

• Lead, coach and inspire General Managers across a multi-site locations
• Drive sales, profitability and cost control while protecting quality and brand standards
• Champion outstanding guest experience across food quality, service and presentation
• Embed consistent operating standards through regular planned and unplanned site visits
• Use performance data, audits and feedback to continuously raise standards
• Support new site openings and ensure successful launches
• Own escalated guest complaints, ensuring learning is shared and standards strengthened
• Ensure compliance across food safety, hygiene, health & safety and property standards

• Proven experience in multi-site, food-led hospitality
• Strong understanding of high-volume service environments where quality matters
• An inspiring, hands-on leader who leads from the front
• Commercially astute with strong attention to detail
• Passionate about developing people and building high-performing teams
• Flexible, resilient and comfortable working at pace

• A senior leadership role within a premium, quality-driven food brand
• Real opportunity to influence standards, culture and guest experience
• A business that values craftsmanship, consistency and people development

If you're driven by hospitality excellence, high standards and developing great teams, we'd love to hear from you