Matchday Team Leaders

Wrexham AFC; Wrexham; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local sports club in Wrexham is seeking enthusiastic hospitality staff for match days and events. You will ensure customer satisfaction in various roles such as bar staff and kiosk attendants. Ideal candidates should have experience in a fast-paced environment, excellent communication skills, and a professional, proactive approach. The position offers great benefits, including enhanced holidays and health cash plans.

Benefits

Health Cash Plan

Enhanced holidays and long service days

Enhanced pension

Access to complimentary match tickets

Volunteering day

Qualifications

• Experience of working in a fast paced environment.
• Must adhere to the highest standards of health and safety.
• Awareness of manual handling techniques.

Responsibilities

• Leading and motivating the team to ensure high levels of customer service.
• Maintaining a clean and organised work environment.
• Managing stock and customer feedback.

Skills

Professional and proactive approach

Excellent communication skills

Excellent interpersonal and social skills

Ability to work effectively under pressure

Ability to work using initiative

Job description

The Role

Working in STōK Cae Ras on match days and events, you will be responsible for the hospitality suites, bars and kiosks; ensuring that all our customers have an enjoyable and memorable experience!

Main Responsibilities

• Leading and motivating the relevant team (see below), ensuring high levels of customer service
• Maintaining a clean and organised work environment
• Managing stock
• Effectively dealing with customer feedback

Matchday Receptionist/Front of House

• A warm and welcoming presence on a matchday (or other events) when people arrive for their hospitality experience

Bar Staff

• Preparing the bar areas for service; serving drinks and keeping the bar and front of house area clean and tidy.

Hospital Staff

• Working in the Club Hospitality areas, serving food and beverage (including alcohol) items to our guests.

Kiosk Hospitality Staff

• Working on our stadium concourse kiosks, serving food and beverages items to our guests.

Safeguarding Responsibilities

• We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experience. Staff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club.
• In roles serving alcohol, we can only accept candidates aged 18 or over

Health & Safety Responsibilities

• Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.

About You

You’ll have

• Professional and proactive approach
• Byddai hyfedredd yn y Gymraeg yn fantais amlwg

Experience and Qualifications required

• Experience of working in a fast paced environment
• Awareness of manual handling techniques
• Must adhere to the highest standards of health and safety in the course of the role
• Excellent communication skills
• Excellent interpersonal and social skills – willing to learn and interact positively with colleagues and supporters
• The ability to work using your own initiative and as a member of a team
• The ability to work effectively under pressure and be resilient

Why Work for Us

If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:

• Health Cash Plan
• EAP
• Enhanced holidays and long service days
• Enhanced pension
• Death in service
• Enhanced sick leave
• Health and wellbeing time off
• Access to complimentary match tickets
• Volunteering day
• Salary sacrifice benefits and retail discounts.