Assistant Night Manager

Aimbridge EMEA; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality organization based in Manchester is seeking an Assistant Night Manager to oversee overnight hotel operations. This role involves managing the front desk, ensuring guest satisfaction, and supervising overnight staff. Candidates should possess strong leadership and communication skills, along with knowledge of hotel operations. This position offers a range of benefits including hotel discounts and extensive training opportunities for professional growth.

Benefits

Industry-leading training

Hotel discounts portfolio-wide

Access to financial wellbeing resources

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Qualifications

• Flexibility to handle unexpected situations during night shifts.
• Ability to lead and manage a team effectively during overnight hours.
• Skills to ensure guest satisfaction, address complaints, and resolve conflicts.
• Strong communication skills to interact with guests and staff.
• Knowledge of hotel operations and software systems.

Responsibilities

• Oversee hotel operations during overnight hours.
• Manage the front desk and monitor safety protocols.
• Respond to guest requests and complaints effectively.
• Supervise overnight staff and ensure smooth operations.

Skills

Flexibility and adaptability

Leadership skills

Customer service skills

Communication skills

Knowledge of hotel operations

Job description

As our Assistant Night Manager, you'll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. You will support operations in food and beverage, maintenance, and other areas that require exemplary customer service and teamwork.

What we need from you

• Flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations.
• Leadership skills to manage overnight staff, delegate tasks, and ensure smooth hotel operations.
• Customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts.
• Communication skills to interact with guests, staff, and management in person, over the phone, or in writing.
• Knowledge of hotel operations, including front desk procedures, housekeeping, maintenance, and security; familiarity with hotel software systems and financial management processes.
• Age 18 or above and comfortable with a night shift pattern, including commuting to and from the hotel.

Most importantly, you should be passionate about providing an exceptional guest experience and living our brand standards.

About Aimbridge Hospitality and the role

Aimbridge Hospitality EMEA is a division of Aimbridge Hospitality. We connect great people to great experiences in exciting destinations and work with brands such as Hilton, IHG, Accor, Marriott, and more. We value the diversity of our people, a "people first" approach to business, and an inclusive team.

Tribe Manchester Airport is part of our portfolio, located at the gateway to the UK's vibrant second city. It offers 412 bedrooms and a social hub for guests to work, dine, and unwind. Our team strives to ensure everything runs smoothly so you can focus on hospitality excellence.

Benefits

• Industry-leading training and leadership development opportunities.
• Hotel discounts portfolio-wide; staff rates and up to 50% discount on food & beverage and spa.
• Access to Stream with pay-as-you-earn and automatic savings features to support financial wellbeing.
• 24/7 access to our employee assistance programme.
• Uncapped incentives to reward your contributions.
• Staff meals on duty.