Receptionist

Interstate Hotels & Resorts, Inc.; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company in Manchester seeks a Front Office team member to ensure exceptional guest experiences. You will manage check-ins and check-outs, maintain accurate guest information, and interact with guests daily. Strong communication and organizational skills are essential, as well as a passion for hospitality. Join our inclusive team and benefit from industry-leading training, hotel discounts, and uncapped incentives for your contributions. Apply today!

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide - Staff rates

Up to 50% discount on food & beverage and spa

24/7 access to our employee assistance programme

Uncapped incentives to reward contributions

Qualifications

• Passion for providing an exceptional guest experience.
• Able to manage guest reservations and check-ins efficiently.
• Detail-oriented to ensure accuracy in guest information and bookings.

Responsibilities

• Ensure a smooth check-in and check-out process for guests.
• Interact effectively with guests, colleagues, and stakeholders.
• Maximise room occupancy and promote hotel services.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills (Microsoft Office, hotel management software)

Tools

Opera

Fidelio

Job description

Overview

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.

Responsibilities

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

About Aimbridge Hospitality EMEA

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Holiday Inn / Ibis Budget Manchester Airport Palma Avenue, Manchester Airport, Manchester, Lancashire, M90 4ZY, This hotel operates in conjuntion with Aimbridge EMEA, the Global third party management company of choice.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions