Event Manager

QEII Centre; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious venue in London seeks an experienced Event Operations Manager to lead high-impact corporate events. The role involves overseeing catering and hospitality for various events, ensuring exceptional service standards throughout. Candidates should have strong operational experience in events or hospitality, alongside leadership skills to manage teams effectively. This hands-on position requires excellent organizational abilities, attention to detail, and a passion for delivering outstanding guest experiences. Join us in creating memorable events at a flagship venue in Westminster.

Qualifications

• Strong operational experience in corporate or conference-led venues.
• Proactive, personable leader delivering great service consistently.
• Confident in managing teams in live service environments.

Responsibilities

• Take operational ownership of corporate events and manage catering.
• Lead pre-event planning and service execution.
• Manage front-of-house teams to ensure high standards.

Skills

Operational experience in events or hospitality

Leadership and team management

Guest service and complaint resolution

Attention to detail

Organizational skills

Effective communication

Job description

Overview

Lead high-impact corporate events at one of London's most prestigious venues. We're looking for a highly operational Event Operations Manager to join QEII Taste by Levy, delivering outstanding catering and hospitality across the QEII Centre - London's flagship conference and events destination in the heart of Westminster. This is a hands-on role focused on the planning and delivery of catering for our corporate events, including conferences, breakfasts, lunches, banqueting and occasional evening dinners. You'll be embedded in the operation, leading from the front and ensuring every event runs seamlessly from first service to final clear-down. You'll be working alongside a wider operational workforce - so confidence in managing people, standards and service is essential.

Responsibilities

• Taking operational ownership of corporate events, managing all catering and hospitality delivery on site
• Leading pre-event planning, service execution and post-event reconciliation
• Managing front-of-house teams during service, ensuring high standards, pace and presentation at all times
• Acting as a visible leader on the floor - supporting teams, handling guest feedback and resolving complaints professionally in real time
• Working closely with culinary, logistics and planning teams to deliver polished, consistent experiences
• Driving service excellence across breakfast, lunch, banqueting and dinner formats
• Following clear operational direction while proactively anticipating challenges and solving problems independently
• Supporting team performance through strong communication, coaching and example-setting
• Maintaining Levy brand standards, food safety, health & safety and client expectations across every event

Qualifications

• Strong operational experience in events or hospitality - ideally from corporate or conference-led venues (e.g. comparable venues, or contract catering environments)
• A proactive, personable leader who understands what great service looks like and delivers it consistently
• Confident managing teams in live environments - calm under pressure and comfortable handling guest complaints
• Highly organised, communicative and professional, with excellent attention to detail
• Able to work independently while thriving as part of a close-knit leadership team
• Passionate about high standards, guest experience and operational excellence

About Levy

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. We're committed to decarbonising our operation at scale, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us

Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.