Operations Manager Hospitality

Olympus Recruitment; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading recruitment agency is looking for an Operations Manager to oversee a portfolio of premium food locations in Greater London. This role requires an experienced leader passionate about food-led hospitality and dedicated to ensuring high standards of service and guest experience. The successful candidate will drive sales, oversee teams, and maintain compliance across health and safety standards, showcasing a commitment to excellence and team development.

Benefits

Senior leadership role

Opportunity to influence company culture

Focus on craftsmanship and team development

Qualifications

• Proven experience in multi-site, food-led hospitality.
• Strong understanding of high-volume service environments.
• Inspiring, hands-on leader who leads from the front.

Responsibilities

• Lead, coach and inspire General Managers across multiple locations.
• Drive sales, profitability and cost control.
• Champion outstanding guest experience across food quality and service.

Skills

Leadership

Sales drive

Attention to detail

Quality assurance

Team development

Job description

Overview

Operations Manager - Premium Food-Led Hospitality

Multi-site | Field based | Reporting to Head of Operations

We're looking for an experienced Operations Manager with a passion for high-quality, food-led hospitality to lead a portfolio of premium retail food locations. This is a hands-on role for a visible leader who excels exceptional service, beautifully presented food and teams who genuinely care about their guests and their craft.

Responsibilities

• Lead, coach and inspire General Managers across a multi-site locations
• Drive sales, profitability and cost control while protecting quality and brand standards
• Champion outstanding guest experience across food quality, service and presentation
• Embed consistent operating standards through regular planned and unplanned site visits
• Use performance data, audits and feedback to continuously raise standards
• Support new site openings and ensure successful launches
• Own escalated guest complaints, ensuring learning is shared and standards strengthened
• Ensure compliance across food safety, hygiene, health & safety and property standards

About You

• Proven experience in multi-site, food-led hospitality
• Strong understanding of high-volume service environments where quality matters
• An inspiring, hands-on leader who leads from the front
• Commercially astute with strong attention to detail
• Passionate about developing people and building high-performing teams
• Flexible, resilient and comfortable working at pace

Why Join?

• A senior leadership role within a premium, quality-driven food brand
• Real opportunity to influence standards, culture and guest experience
• A business that values craftsmanship, consistency and people development

If you're driven by hospitality excellence, high standards and developing great teams, we'd love to hear from you