Receptionist

Interstate Hotels & Resorts, Inc.; Burton End; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Office team member to ensure smooth guest check-ins and provide exceptional customer service. You will manage reservations, maintain accurate guest information, and foster a positive experience. The ideal candidate has strong communication and organizational skills, basic computer proficiency, and a passion for hospitality. The role offers extensive training, hotel discounts, and opportunities for leadership development. Join us to shape the future of hospitality.

Benefits

Industry leading training

Hotel discounts portfolio wide

Access to Stream for financial flexibility

24/7 employee assistance programme

Uncapped incentives

Company sick pay

Qualifications

• Passionate about providing an exceptional guest experience.
• Creativity and a 'thinking outside the box' approach.
• Adaptable and eager to live through brand standards.

Responsibilities

• Interact daily with guests, colleagues, and stakeholders.
• Manage guest reservations and check-ins/outs.
• Ensure accuracy in guest information and bookings.
• Support colleagues for a first class guest experience.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Basic computer skills

Experience with hotel management software

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Overview

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You\'ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you\'ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotel\'s operational team, you\'ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

We are excited about becoming part of the opening team at the brand\'s largest property in Europe.

Responsibilities

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You\'ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Qualifications and People Focus

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. We focus on personality when recruiting new team members, seeking individuals with creativity, a "thinking outside the box" approach and the desire to be the very best in everything they do.

About Aimbridge Hospitality and Benefits

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We\'re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone \u0027A Place to Grow\u0027. So, click apply today, we\'d love to welcome you to our inclusive team shaping the future of hospitality.

Location and Facilities

Hampton by Hilton London Stansted Airport, Bassingbourne Road, Stanstead Airport, Stansted, Essex, CM24 1QW. The hotel provides a fun and relaxed atmosphere for guests, with direct airport terminal access, breakfast included, a bar and lounge menu, a 24-hour fitness suite, and two boardrooms with state-of-the-art A/V equipment. Free WiFi is available in the work zone.

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - up to 40% pay as earnings occur and set automatic savings
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay