Operations Manager

Technique Recruitment Solutions; Gislingham; On-site; GBP 33,000; Full time

Job summary

A boutique country house hotel in Gislingham is seeking an experienced Operations Manager to oversee daily operations for weddings and events. The ideal candidate will be a proactive leader with experience in hospitality, excellent multitasking abilities, and strong communication skills. This role offers a competitive salary of £33,000 per year, tips, and generous staff discounts, all within a supportive work environment.

Benefits

Competitive salary

Tips

Staff discounts

Qualifications

• Hands-on experience in hospitality operations, events or hotel management.
• Ability to work under pressure in a guest-focused environment.
• Comfortable working flexible hours including weekends.

Responsibilities

• Lead operations of weddings, events and hotel services.
• Coordinate event logistics with clients and suppliers.
• Support front-of-house and back-of-house teams.

Skills

Leadership in hospitality operations

Multitasking and problem-solving

Strong communication

Attention to detail

Operational systems management

Job description

Overview

Live in available. Our client is a renowned boutique country house hotel and events destination set in stunning landscaped surroundings, known for delivering exceptional weddings, private events, and welcoming hospitality experiences. They are now seeking an energetic, hands-on Operations Manager to help lead and run all aspects of day-to-day operations across weddings, events, and hotel services.

Responsibilities

• Lead and oversee the operations of weddings, events and general hotel services, ensuring all functions run efficiently and to high standards.
• Coordinate and manage event logistics, liaising with clients, suppliers and internal teams to deliver seamless events from set-up through to execution and close-down.
• Supervise and support front-of-house and back-of-house teams, fostering a collaborative and high-performance culture.
• Ensure excellent guest experiences across weddings, private dining, corporate events and accommodation stays.
• Work closely with the food & beverage team to ensure service delivery meets quality and brand standards.
• Manage operational budgets, staffing rotas, procurement and resource planning.
• Monitor and report on key performance indicators (KPIs) and contribute to continuous improvement initiatives.
• Uphold all health, safety and licensing requirements for events and hotel operations.
• Support the General Manager with ad-hoc projects and strategic priorities as required.

Who We\'re Looking For

• A proactive and adaptable leader with hands-on experience in hospitality operations, events, or hotel management.
• Excellent at multitasking, problem-solving and working under pressure in a busy, guest-focused environment.
• A strong communicator and team player with a positive, can-do attitude.
• Organised with great attention to detail and a passion for delivering exceptional service.
• Confident managing people, operational systems and event logistics.
• Comfortable working flexible hours, including weekends and event days.

What\'s On Offer

• Competitive starting salary of £33,000 per year, with a performance review after probation.
• Tips as part of your remuneration package.
• Generous staff discounts on accommodation, food & beverage and events.
• A supportive work environment within a highly regarded hospitality and events business.

Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the hospitality industry. We work and support some of the most well-known companies in Norfolk and Suffolk. Technique recruitment Solutions limited are operating as a specialist recruitment business and recruitment agency on behalf of our client