Head Of Customer Service jobs in United Kingdom

About Axiom:
Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.

About the role:
We are seeking an Operations Analyst to join our global Finance Operations team in Belfast. Working in close partnership with Axiom's commercial organisation, the Finance Operations team is responsible for establishing and maintaining client matters across Axiom's ERP systems, timesheet compliance, operational reporting, and forecasting for Axiom's Talent Platform. The ideal candidate will be a motivated thinker with a thirst for process improvement.

As an Operations Analyst, you will be responsible for updating and maintaining key systems that drive invoicing, payroll, and reporting. The Finance Operations team is dedicated to industrializing core functions and improving the efficiency and scalability of the wider business via complex analysis, improvement, and development of policies and processes. This will include, but will not be limited to, the following responsibilities:

1. Reviewing engagement setups and translating contractual information into Axiom’s timekeeping platform across three unique service lines.
2. Processing maintenance requests daily to ensure necessary alignment between sales, Axiom attorney, and global client portfolio.
3. Maintaining employee profiles and booking information which controls access to client-facing engagements.
4. Validating and approving timesheets, expenses, and invoices in support of close and revenue recognition procedures.
5. Aligning with global business partners to update Axiom’s Talent Platform forecast weekly.
6. Exhibiting meticulous attention to detail; this role is heavy in data entry related to complex, high-stakes client matters.
7. Managing a range of responsibilities across multiple stakeholders.
8. Translating contract language into financial constructs.
9. Working with members of your team as well as cross-functionally within Axiom.
10. Being comfortable in a fast-paced environment.
11. Exhibiting a high aptitude for learning and using technological systems.
12. Demonstrating high proficiency in the Microsoft Office Suite: Word, Excel, and PowerPoint.
13. Exhibiting Axiom’s Core Values: Committed, Fresh, Irresistible, and Thoughtful.

Applications for this role will close on 17th July 2023.

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at benefits@axiomlaw.com and include “Applicant Accommodation” in the subject line.

Axiom is a leader in on-demand lawyers and global legal talent. We partner with you to provide the right legal talent to meet your ever-changing needs.