Performance Manager (OTE £40,000)

Europcar; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car rental company is seeking Performance Managers for their Luton Airport location. The role involves staff training and development, achieving sales targets, and ensuring high-quality customer service. Ideal candidates should have strong management skills, effective communication abilities, and a proven track record in driving sales. The company offers a competitive salary and a range of benefits, making it an exciting opportunity for those looking to progress in the car rental industry.

Benefits

Competitive Basic Salary

Provision of a fully electric company car

Exceptional uncapped commission scheme

6 weeks holiday

Pension and life insurance

Discounts on car hire and mobile contracts

Career progression and development

Qualifications

• Full, valid clean driving licence with a minimum of 4 years driving experience.
• Proven track record of driving great sales.
• Ability to motivate and gain commitment from team.

Responsibilities

• Lead a team of rental sales agents to deliver five-star customer service.
• Work closely with the Station Manager to achieve incremental sales.
• Maximise sales through effective training and coaching of staff.

Skills

Customer service skills

Effective communication

Management style

Organisational skills

Multi-tasking

Solution-oriented thinking

Job description

Overview

Europcar is looking for Performance Managers

You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Luton Airport location.

What we can offer you

• Competitive Basic Salary
• Provision of a fully electric company car with on site charging (subject to availability)
• Exceptional commission scheme - uncapped bonus potential with on target earnings at £40K
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Free on site car parking
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Discounted hotel rates through the Accor Group after 12 months service
• Cycle2Work
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development
• forms part of current non contractual benefit offering

What we are looking for

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to communicate effectively with people at all levels.
• Strong customer service skills.
• A positive management style.
• Ability to motivate and gain commitment from the team through leading by example.
• Good organisation skills.
• Ability to think on your feet and work both individually and as part of a team.
• Skilled in multi-tasking.
• Ability to think about finding solutions rather than problems.
• Professional approach.
• Proven track record of driving great sales.

Main responsibilities

The role of a Performance Manager is responsible for staff training, development, coaching and overall profitability of a high volume airport including :

• Lead a team of rental sales agents to deliver five star customer service.
• Work closely with the Station Manager to achieve incremental sales RPD targets.
• Maximise incremental sales through effective training, coaching and staff development.
• Manage staff performance, through documented reviews and corrective actions.
• Build an effective team through the promotion of a "Serviced Based Sales" culture.
• Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
• Ensure all administration is completed accurately according to operating procedures.
• Ensure that the station consistently achieves KPIs.