Operations Analyst

EF Recruitment; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software solutions provider in London seeks an experienced Operations Analyst for a 12-month contract. This hybrid role requires maintaining structured approaches to incident management and investigations. Candidates should have strong analytical skills, experience with tools like Google Workspace and Tableau, and the ability to derive actionable insights from data. Benefits include a global presence, hybrid work model, and free breakfast.

Benefits

Global company

Long contract

Free breakfast

Qualifications

• Experience in incident management, investigations, operations, or an analytical role in a service environment.
• Strong analytical skills and experience with operational tools.
• Ability to identify patterns in data and make actionable recommendations.

Responsibilities

• Support timely handling of incidents and investigations.
• Ensure cases are triaged and progressed effectively.
• Perform root cause analysis and identify trends.
• Provide analytical insights to prioritize improvements.
• Contribute to process improvements.

Skills

Incident management experience

Strong analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.

You will help the team maintain a consistent and structured approach to handling investigations and incidents.

Skills

• Experience in incident management, investigations, operations, or an analytical role in a service environment.
• Strong analytical skills such as Google Workspace and Tableau.
• Comfortable using Slack, Salesforce, Jira, and similar operational tools.
• Ability to identify patterns in data and turn insights into actionable recommendations.
• ITIL Foundation preferred.

Responsibilities

• Support timely and consistent handling of incidents, investigations, and related case work.
• Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.
• Perform root cause analysis and identify trends across incidents and recurring issues.
• Provide analytical insights that help prioritise fixes and improvements with Product and Engineering.
• Contribute to improvements that resolve issues more quickly.

Benefits

• Global company, long contract
• Hybrid role
• Free breakfast