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Night Guest Experience Specialist
Descripción de la vacante
A prominent hotel in Stoke on Trent is seeking a Nights Guest Service Assistant to ensure every guest receives a safe, outstanding experience during out-of-hours. The role requires building relationships with guests and supporting the hotel in achieving company objectives. Ideal candidates will have previous customer service experience and a passion for providing exceptional hospitality. The role is vital in maintaining the hotel’s standards and ensuring service excellence.
Servicios
Formación
- Previous experience in a fast-paced, customer-facing role required.
- Ability to anticipate guests' needs is highly desirable.
Responsabilidades
- Ensure every guest receives a safe and outstanding experience.
- Support the hotel in achieving brand and company objectives.
- Build relationships with guests and assess their needs.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.