Night Guest Experience Specialist

Holiday Inn Stoke on Trent; Newcastle-under-Lyme; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel in Stoke on Trent is seeking a Nights Guest Service Assistant to ensure every guest receives a safe, outstanding experience during out-of-hours. The role requires building relationships with guests and supporting the hotel in achieving company objectives. Ideal candidates will have previous customer service experience and a passion for providing exceptional hospitality. The role is vital in maintaining the hotel’s standards and ensuring service excellence.

Benefits

Annual Conference Event and Awards

Apprenticeships

Career development opportunities

Employee discounts across retailers

50% off food and beverage

Access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role required.
• Ability to anticipate guests' needs is highly desirable.

Responsibilities

• Ensure every guest receives a safe and outstanding experience.
• Support the hotel in achieving brand and company objectives.
• Build relationships with guests and assess their needs.

Skills

Customer Service

Technology Proficiency

Tools

MS Office

Job description

A prominent hotel in Stoke on Trent is seeking a Nights Guest Service Assistant to ensure every guest receives a safe, outstanding experience during out-of-hours. The role requires building relationships with guests and supporting the hotel in achieving company objectives. Ideal candidates will have previous customer service experience and a passion for providing exceptional hospitality. The role is vital in maintaining the hotel’s standards and ensuring service excellence.