Enterprise CSM (German) — Equity & Growth

SafetyCulture; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading technology firm is looking for a Senior Customer Success Manager in Manchester. This role involves working with Enterprise customers to maximize their successes while driving growth within existing accounts. The ideal candidate will have extensive experience in customer-facing roles, particularly with Enterprise clients, along with the ability to build strong relationships and leverage data insights. This position offers a competitive salary, equity opportunities, and various employee perks, including flexible working arrangements and wellbeing initiatives.

Benefits

Equity with high growth potential

Flexible working arrangements

Professional and personal training opportunities

In-house Culinary Crew serving daily meals

Wellbeing initiatives and subsidised fitness programs

Quarterly celebrations and team events

Pet-friendly offices

Qualifications

• 10+ years of total work experience with 5+ years in customer-facing roles.
• Experience with Enterprise customers or within an Enterprise-level organisation.
• Background in leveraging data through tools for strategy execution.

Responsibilities

• Serve as a strategic partner to Enterprise customers.
• Understand customers’ business objectives and challenges.
• Own customer retention and reduce churn risk.
• Identify growth opportunities within existing accounts.
• Provide tailored insights, recommendations, and best practices.

Skills

Professional fluency in German

Professional fluency in English

Strong ability to build executive relationships

Business value for Enterprise customers

Data leveraging skills

Persuasion and presentation skills

Listening skills

Thrive in fast-paced environments

Job description

A leading technology firm is looking for a Senior Customer Success Manager in Manchester. This role involves working with Enterprise customers to maximize their successes while driving growth within existing accounts. The ideal candidate will have extensive experience in customer-facing roles, particularly with Enterprise clients, along with the ability to build strong relationships and leverage data insights. This position offers a competitive salary, equity opportunities, and various employee perks, including flexible working arrangements and wellbeing initiatives.