Linen Porter

The Caledonian Hotel; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A prominent Scottish hotel located in Edinburgh is seeking a Linen Porter to ensure that high-quality linen and terry products are consistently supplied to the housekeeping and food & beverage departments. The role requires strong organisational skills, the ability to respond to guest requests timely, and effective communication with team members. Applicants should be detail-oriented and enjoy working as part of a team in a fast-paced environment. Competitive hourly rate and additional benefits are offered.

Benefits

Competitive Hourly Rate

Free meals when on duty

Discounts on Food & Beverage

Discounted hotel stays

Personal development opportunities

Fully funded apprenticeships

28 Days Annual Leave

Pension enrolment

Qualifications

• Ability to anticipate and respond to guest needs efficiently.
• Comfortable with manual handling, including lifting, carrying, and moving linen.

Responsibilities

• Ensure that clean linen, towels, and other required materials are readily available.
• Maintain a well-organised and tidy linen room.
• Respond to guest requests for additional linen professionally.
• Work collaboratively with housekeeping and F&B teams.

Skills

Strong Organisational Skills

Team Player Mentality

Customer‑Focused Approach

Job description

Job Ref: AM15027Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: Competitive Salary of £13.18 per hourContract type: PermanentHours: Full TimeHours per week: 40Posted date: 04/12/2025Closing date: 04/01/2026

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotel’s Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotland’s prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Hourly Rate of £13.18.
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment

• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

The Linen Porter is responsible for ensuring that the housekeeping and food & beverage departments are consistently supplied with high-quality linen and terry products. This role plays a vital part in maintaining smooth hotel operations by managing linen distribution, stock control, and maintaining cleanliness and order within the linen room.

Key Responsibilities:

• Linen Management & Distribution:

• Ensure that clean linen, towels, and other required materials are readily available for housekeeping and F&B departments.
• Monitor stock levels and inform supervisors when additional supplies are needed.
• Assist in receiving, counting, and checking linen deliveries to ensure quality and accuracy.
• Handle used linen and ensured it is correctly sorted and prepared for laundry collection.

Organisation & Cleanliness:

• Maintain a well‑organised and tidy linen room, ensuring easy access to required materials.
• Follow proper storage procedures to prevent damage and contamination.
• Ensure compliance with health, safety, and hygiene standards always.

Guest Interaction & Customer Service:

• Respond to guest requests for additional linen or special requirements in a timely and professional manner.
• Ensure a warm, friendly, and professional approach when dealing with guests and colleagues.
• Maintain discretion and respect guest privacy when working in guest areas.

Teamwork & Communication:

• Work collaboratively with housekeeping, laundry, and F&B teams to ensure seamless operations.
• Communicate any shortages, damages, or issues to the Linen Supervisor or Housekeeping Manager.
• Support colleagues by assisting with other housekeeping duties as required.

Compliance & Standards:

• Follow company policies and procedures to ensure the correct handling, storage, and distribution of linen.
• Report any maintenance or safety concerns to the appropriate department.

What We Desire:

• Strong Organisational Skills
• Team Player Mentality
• Customer‑Focused Approach
• Friendly and professional attitude when interacting with guests and team members.
• Ability to anticipate and respond to guest needs efficiently.
• Comfortable with manual handling, including lifting, carrying, and moving linen.

If you have a keen eye for detail, enjoy working as part of a team, and take pride in maintaining high standards, we would love to hear from you. Apply now to become part of our team!