Facilities Management jobs in United Kingdom

Role Overview: We are seeking a Technical Services Engineer who embodies excellence and innovation to join our world-class team. Your role is pivotal in ensuring that our Information and Communication Technology (ICT) applications and software are seamlessly supported across all departments and locations, contributing to our daily operations. You will be at the forefront of our commitment to cutting-edge technology and service excellence.

• IT Excellence: Provide technical support for CFM, spanning software, hardware, and general ICT infrastructure. Be a pillar of support for all staff, ensuring their IT issues and requirements are addressed promptly and efficiently.
• Process Innovation: Collaborate on documenting CFM's ICT processes, aligning them with our Integrated Management System (IMS). Your contributions will set industry standards, become valuable training materials, and empower our team with best practices.
• External Partnerships: Serve as the first point of contact with external providers, addressing day-to-day system issues. This critical role ensures uninterrupted operations by raising necessary tickets on Outsource or MRI Portals.
• Software Enhancement: Manage client interfaces within our Accuserv Software System, partnering with Accuserv personnel to optimize system efficiency. Ensure a fully functioning VOIP system, enabling seamless communication across our business locations and with clients.
• Infrastructure Stewardship: Oversee CFM's ICT Infrastructure, maintaining cloud platforms per SLA, and ensuring managed services are aligned with business needs. Optimize the lifespan of hardware and maximize the value of our investment.
• Cost Control: Monitor costs related to third party support, ensuring they align with approved budgets and contractual agreements.
• Innovative Projects: Collaborate on ICT projects and development, including requirement analysis, user acceptance testing, rollouts, regression testing, and continuous monitoring and improvement.
• Application Maximization: Champion the strategic development of our platform products, assisting departments in optimizing processes, creating forms, tasks, and reports to drive continuous improvements.
• Training & On-Boarding: Support ongoing projects and contract mobilizations, ensuring timely delivery of our ICT Program; develop an ICT Integrated Management System (IMS) that standardizes application training across all departments; manage sub-contractor rollouts and general training for the Accuserv & AccuMobile job management systems; provide continuous coaching and training to departments on using our IMS built on SharePoint for maximum efficiency; play a crucial role in the ICT mobilization of new clients or contracts, focusing on software and hardware requirements and training; drive the usage of CFM systems throughout the business by providing training to operators on its functionality to maximise system usage.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows Server and Desktop operating systems – setting up, configuring and troubleshooting issues
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications, RMM & MDM tools and help desk software (e.g. Freshdesk, ITIL based System)
• BSc degree in Information Technology, Computer Science or relevant field-based experience
• Industry certifications e.g., CompTIA A+, Security+ and/or Network+
• Additional certification in Microsoft, Fortinet Dell or similar technologies is a plus

• Commitment to excellence and continuous improvement
• Exceptional problem-solving and analytical skills
• Strong communication and collaboration abilities
• Proficiency in Microsoft Office 365 platform and applications
• Management of L2/L3 network switching, VPN & managed firewall devices
• Experience with Microsoft Server & Hyper-V management
• A passion for staying at the forefront of technology and innovation