Demand Planner jobs in United Kingdom

North West Ambulance Service NHS Trust

Manchester, United Kingdom

Other

-

Yes

8c32e8fcc4b8

4

02.06.2025

17.07.2025

Job overview

We are looking to recruit a highly motivated and flexible individual to join the Regional Planning team based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester.

The post holder will provide a full comprehensive and confidential range of secretarial and administrative services including managing the daily post, emails and typing and preparing routine correspondence and reports.

In addition the role will provide cover in the role of a ROCC Manager and RHCD coordinator as required; to proactively monitor Acute Trust capacity and providing a single point of contact for the wider health economy

Main duties of the job

By utilising GRS maintain staffing levels within the department allowing for annual leave and sickness.

Undertake specific projects and relevant tasks including information collection and preparing reports for the Regional Planning Department as required.

Ensure confidentiality and security of information at all times.

In the absence of the ROCC Manager act up as and when required.

Coordinate meetings, workshops and events including agendas.

Coordinate the financial and procurement activities associated with the work of the Regional Planning team, from requisitioning through to handling invoices all in accordance with the trusts SFI’s

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforce reflect the diversity of the communities we serve.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person specification

Qualifications and Education

• Excellent knowledge and experience of IT systems, in particular Microsoft Office software packages

Skills and Abilities

• Excellent verbal and written communication skills
• Excellent administration and organisational skills, with attention to detail and accuracy
• Ability to work on a range of tasks simultaneously and organise/prioritise work appropriately
• Ability to work unsupervised, on own initiative, under pressure and to deadlines
• Good communication skills, to work with staff at all levels of the organisation
• Ability to record minutes of meetings
• Excellent IT skills, including the ability to complete audio typing
• Ability to deal with sensitive and confidential information
• Tact and good interpersonal skills, with the ability to maintain a high standard of diplomacy and confidentiality
• Ability to work within a team and on own initiative
• Ability to work with a degree of flexibility and adaptability
• Problem‐solving skills with ability to act on decisions

Personal Attributes

• Flexible and highly motivated
• Ability to work effectively in a pressurised environment and maintain confidentiality
• Ability to follow protocols and procedures

Knowledge and Experience

• An understanding of Capacity Management Systems
• Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
• Active involvement/understanding of roles within Major Incident.
• 6 months Operational or EOC experience
• Proven experience as a secretary/PA
• Experience of handling general enquiries by telephone or e‐mail
• Experience of handling confidential information

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Created on 02/06/2025 by TN United Kingdom