Systemic Anti-Cancer Therapy (SACT) Scheduler

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS Trust in the UK seeks a Band 4 SACT Scheduler for an 8-month fixed-term secondment. This office-based role involves managing telephone queries and coordinating appointments for patients undergoing systemic anti-cancer therapies (SACT). The ideal candidate should possess strong computing and communication skills, have an understanding of cancer waiting times, and be experienced in a healthcare-related role. Join a dedicated team focused on delivering high standard patient care.

Qualifications

• Must have previous experience as an NHS clerical officer.
• Knowledge of medical terminology is essential.
• Customer service experience is required.

Responsibilities

• Receive SACT referrals and schedule treatments.
• Act as the main contact with patients and healthcare professionals.
• Provide local training and yearly appraisals for staff.

Skills

Excellent computing skills

Strong communication skills

Ability to work on own initiative

Ability to work to challenging deadlines

Education

NVQ level III or equivalent knowledge and experience

GCSE English at level 4-9 (A-C)

Educated to degree level or equivalent

Tools

eRecord

NEAS Online Booking System

Job description

Systemic Anti‑Cancer Therapy (SACT) Scheduler

The closing date is 11 December 2025.

We are looking for a band 4 SACT Scheduler to join our SACT scheduling team on an 8‑month fixed‑term secondment to cover maternity leave.

The role is office‑based, dealing with telephone queries from patients undergoing cancer treatment, scheduling appointments for systemic anti‑cancer therapies (SACT), and working as part of the MDT in the patient pathway. This is a fast‑paced role requiring strict attention to detail and the ability to multitask.

The ideal candidate should have excellent computing and communication skills, be able to liaise with patients, and have an understanding of cancer waiting times or experience in a cancer‑related role.

Hours: 37.5 hours per week (core 08:00‑18:00 Monday‑Friday). Shift pattern: 3 days 08:00‑18:00 and 1 day 08:00‑17:30 per week or 08:00‑16:00 Monday‑Friday.

PLEASE ENSURE YOU HAVE PERMISSION FROM YOUR LINE MANAGER FOR A SECONDMENT PRIOR TO APPLYING.

NO AGENCIES PLEASE.

Main duties of the job

• Receiving referrals for cancer treatment
• Booking patients in for pre‑assessment clinics
• Booking patients in for SACT treatments
• Managing deferrals of patient appointments
• Managing a busy email inbox and responding to queries in a timely manner
• Answering telephone queries and communicating with patients/relatives
• Liaising with nursing and medical staff
• Involvement in bed allocation of emergency or elective patients if required (primary role is scheduling)

About us

As a flexible‑working friendly organisation, we want you to work in a way that best suits you and our patients. Contact us about flexible arrangements.

With around 2 million contacts with patients each year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

We also have offices at Regent Point in Gosforth and community sites.

Job responsibilities

• Receive SACT referrals and schedule patients for elective inpatient or day‑case treatments and procedures
• Coordinate elective inpatient admissions for the Northern Centre for Cancer Care (NCCC) and Specialist Haematology (SH)
• Act as the main contact with patients, health‑care professionals and other organisations to ensure an efficient service
• Liaise with patients, healthcare professionals and agencies regarding appointments for chemotherapy
• Contribute to a consistently high standard of patient care as part of the MDT
• Participate in directorate meetings to support admissions and bed allocation of emergency admissions
• Provide day‑to‑day supervision for ward staff on Ward 36, NCCC
• Provide local training, induction and yearly appraisals for staff

Qualifications & Education

• NVQ level III or equivalent knowledge and experience
• GCSE English at level 4‑9 (A‑C)
• Educated to degree level or equivalent

Knowledge & Experience

• Previous experience as an NHS clerical officer
• Knowledge of medical terminology
• Knowledge of patient administrative systems (e.g., eRecord, NEAS Online Booking System)
• Customer service experience
• Experience producing reports in a presentable format
• Experience with SACT regimes
• Knowledge of the NHS cancer plan and cancer waiting‑time target
• Knowledge and awareness of issues affecting NHS acute hospitals
• Supervision of junior staff and participation in staff appraisals

Skills & Abilities

• Ability to work to challenging deadlines
• Proven communication skills
• Ability to work on own initiative
• Ability to manage occasional exposure to distressing or emotional circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.