Customer Support jobs in United Kingdom

Administrative Officer

Pay: 22 Umbrella P/H
Location: Multiple Children's Centres & Family Hub settings
Contract: Full-time
Reports to: Business Manager

A rewarding opportunity has arisen for an accomplished Administrative Officer to join a dynamic, multi-disciplinary environment supporting families and young children. This position plays a central role in ensuring the smooth running of services, offering high-quality administrative, reception, and customer-facing support across several centres.

You will provide professional and adaptable business support to a wide team, helping to maintain a well-coordinated pathway of universal and targeted services for families. Your work will involve:

• Managing reception and front-of-house duties with warmth and professionalism.
• Delivering accurate administrative support, including data entry, financial processes, and record maintenance.
• Assisting with ordering, invoicing, payments, and monitoring office financial systems.
• Supporting multi-agency colleagues and ensuring services run efficiently day to day.
• Helping families engage with services, signposting them appropriately, and offering a welcoming first point of contact.
• Working flexibly across multiple sites as service needs require.

You will bring strong administrative experience and confidence in working in a busy, people-focused environment. The ideal candidate will demonstrate:

• Proficiency across Microsoft Office, including Outlook, Word, and Excel.
• Experience using client databases and maintaining accurate records in line with GDPR requirements.
• Excellent communication skills, with the ability to manage challenging queries and provide an exceptional standard of customer service.
• Experience working in a busy reception setting, engaging sensitively with vulnerable families.
• Strong organisational ability, capable of balancing competing priorities and working to deadlines.
• Experience with financial office tasks, including processing orders, payments, and invoices.
• Adaptability, creativity, and a proactive approach to improving processes and supporting new projects.
• A commitment to maintaining a safe and welcoming environment for all centre users.

Within your first year, you will be expected to:

• Contribute to a consistently well-functioning administrative service across multiple sites.
• Build effective relationships with families, partners, and multi-agency teams.
• Improve monitoring systems and support streamlined workflows across the hubs.
• Demonstrate confident and professional handling of complex or sensitive enquiries.
• Support the successful delivery of programmes and activities through dependable administrative coordination.
• Play a key role in helping the centres remain responsive, safe, and welcoming.