Customer & Dealer Support (CADS)

The Rank Group; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading casino operator in Walsall is seeking a Customer & Dealer Support professional to ensure smooth table operations and enhance customer experience in a dynamic casino environment. The ideal candidate will possess excellent communication and customer service skills, alongside a strong understanding of gaming security. This role offers flexible working hours, including night shifts and weekends. Join the team and contribute to a vibrant workplace where passion and care are prioritized.

Benefits

Hourly pay rate of £12.96

Share of uncapped tips

Paid breaks

28 days holiday

Pension scheme

Life insurance

Online learning access

Free team uniform

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Current PFL issued by the Gambling Commission is required.
• Proven experience as a competent casino dealer.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• Drive smooth table operations and support dealers.
• Engage customers and ensure the gaming experience is secure.
• Supervise tables and uphold safer gambling standards.

Skills

Strong understanding of table security

Excellent communication skills

Customer service skills

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.96
• Tips: Receive a share of uncapped tips
• Premium pay night allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance: Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts

Job Description

We’re looking for confident, competent dealers to step into a dynamic Customer & Dealer Support role — where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards — you’ll be right at the heart of the action.

Qualifications

• Current PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Part time or Full time

Candidates must be 18 years of age or older and have the legal right to work in the UK.