Post-Sales Experience Specialist

NCC Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in Manchester is seeking a Customer Operations Support professional. This role involves providing essential day-to-day support to ensure smooth execution of post-sales processes and delivering an excellent customer experience. The ideal candidate will have strong customer-centric qualities, excellent communication skills, and experience in a customer service environment. This position offers opportunities for growth and development within a fast-paced team.

Qualifications

• Experience in a fast-paced environment with multiple touch points.
• Ability to remain calm under pressure.
• Strong functional skills including Excel.

Responsibilities

• Provide day-to-day support to the Customer Operations Team.
• Ensure adherence to departmental SLAs.
• Manage setup of new contracts and customer accounts.
• Support internal/external audit requests.
• Document processes and train new starters.

Skills

Customer-centric attitude

Excellent communication skills

Time management

Experience in customer service

Tools

Excel

Microsoft Office

Job description

A leading technology service provider in Manchester is seeking a Customer Operations Support professional. This role involves providing essential day-to-day support to ensure smooth execution of post-sales processes and delivering an excellent customer experience. The ideal candidate will have strong customer-centric qualities, excellent communication skills, and experience in a customer service environment. This position offers opportunities for growth and development within a fast-paced team.