Customer Care & Billing Resolution Specialist

Hispanic Alliance for Career Enhancement; Sale; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading customer service organization in Sale is seeking a dedicated Customer Service Support professional to manage incoming queries. You will ensure exceptional customer service through effective communication, problem-solving, and maintaining strong relationships. Ideal candidates will have a high school diploma and strong interpersonal skills. Benefits include a contributory pension scheme and employee support programs.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employee support fund

Online library for self-development

Annual performance-related pay review

Referral Scheme

Qualifications

• Demonstrate an ability to work within a fast-paced service industry.
• Work on own initiative or as part of a team.
• Logical thought process in line with customer demands.
• Attention to detail and results-oriented.

Responsibilities

• Provide excellent customer service to ensure needs are met.
• Establish rapport with customers and resolve enquiries.
• Accurately record notes for customer interactions.
• Escalate unresolved queries to management.

Skills

Excellent verbal and written communication skills

Strong problem solving skills

Commercial awareness

Ability to understand and interpret data

Competent in Microsoft packages

Ability to work under pressure

Education

High School or equivalent

Job description

A leading customer service organization in Sale is seeking a dedicated Customer Service Support professional to manage incoming queries. You will ensure exceptional customer service through effective communication, problem-solving, and maintaining strong relationships. Ideal candidates will have a high school diploma and strong interpersonal skills. Benefits include a contributory pension scheme and employee support programs.