Customer Support jobs in United Kingdom

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Culina Logistics have an exciting new opportunity for an experienced Head of Commercial to join our team!

Reporting to the Commercial Director, the Head of Commercial is a senior leadership role responsible for a number of management level reports who are ultimately responsible for the strategic development, relationship and profitability of Culina’s clients within the chilled business.

This role is a high profile front of house role with key customer interaction and budgetary responsibility.

The Head of Commercial be an advocate of continuous professional development and have the ability to support the development of others by sharing technical knowledge, coaching and mentoring. The role holder will be support and manage commercial projects that will exceed the scale and complexity on offer almost elsewhere in the Logistics industry.

Midlands based with regular national travel.

• Manage and lead a team of Commercial Managers.
• Ensure consistency of approach for those customers who also use the services provided by other Culina Group organisations.
• Lead and develop strategic projects internally and externally.
• Manage and maintain customer relationships at senior level.
• Lead customer contract negotiations from initiation through to signed Contract.
• Preparation of formal tender responses where appropriate.
• Lead “Top to Top” quarterly meetings with the Top 20 customers.
• Support Commercial Director with new business and strategic account negotiations.
• Management and maintenance of sensitive commercial data and Contract Compliance.
• Working across multiple internal departments - Develop and support the execution of individual customer strategies.
• High levels of commercial awareness and capability to undertake SWOT analysis.
• Ensure the delivery of the financial KPIs in relation to volume, sales, profit through a joint company and client business plan and collaborative forecasting.
• Be a leader for Continuous Improvement both within Culina Logistics and support Customer continuous improvement projects.
• Manage Culina Logistics Commercial marketing requirements with the support of the Culina Group Marketing team.
• Prioritise customer IT requirements.
• Delivery of the customer revenue budget.
• Delivery of the departmental cost centre budget.

• Capability to operate at a senior leadership level.
• Efficient time management in order to meet tight deadlines.
• Generally very perceptive, with the associated high level of communication skills.
• Able to work efficiently and accurately under pressure.
• Able to work as part of a team or individually.
• Professional, approachable and helpful when communicating with clients and colleagues.
• Analytical and Strategic.
• A Strong Negotiator.
• Passionate about the food & drink industry.
• A brilliant Relationship Builder who can represent Culina Group to all Clients effectively.
• Strong operational understanding and experience.
• Experienced people manager.
• Experience with the understanding of supplier / customer Contracts
• Strong Numeracy and Written skills – financial background / budgetary experience required.
• Ability to build and present PowerPoint presentation to senior colleagues and clients.

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 25 days plus 8 bank holidays.
• Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
• Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
• Life Assurance – x4 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!