Customer Success Executive

Redline Group Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a proactive Customer Success Executive to manage a portfolio of small to medium-sized customers. This role involves delivering exceptional service while identifying sales opportunities. The ideal candidate will have a technical engineering background and proven experience in customer service. Responsibilities include building relationships with various departments and ensuring a seamless customer experience. Join a collaborative team focused on career development in customer success in Milton Keynes.

Benefits

Career development opportunities

Supportive team environment

Diverse range of customers

Qualifications

• Proven experience in customer service, account management, or sales support.
• Ability to work independently and as part of a collaborative team.
• Positive can-do attitude with a focus on customer satisfaction.

Responsibilities

• Make initial contact with new customers post-sale to understand their use of purchased materials.
• Build strong relationships across multiple departments including engineering and design.
• Deliver world-class service by solving customer problems with attention to detail.

Skills

Technical engineering background

Customer service experience

Strong communication skills

Attention to detail

CRM systems knowledge

Team collaboration

Problem-solving attitude

Tools

CRM systems

SAS

Logistics systems

Job description

We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform.This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.

Key Responsibilities

• Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
• Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
• Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
• Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
• Target opportunities from warm leads, converting first-time buyers into returning customers
• Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
• Deliver world‑class service, solving customer problems with tenacity and attention to detail

Skills and Experience

• Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
• Proven experience in customer service, account management, or sales support
• Strong communication skills, both written and verbal, with a professional and approachable manner
• Highly organized with excellent attention to detail
• Ability to work independently and as part of a collaborative team
• Experience with CRM, SAS, marketing, or logistics systems is desirable
• Positive, can‑do attitude with a focus on problem‑solving and customer satisfaction

Why This Role?

• Join a driven and collaborative team with a “glass half full” mindset
• Work with a diverse range of customers, supporting them globally
• Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales

How to Apply

If you are interested, please send an updated CV to [e-mail] or call 01582 878839 / 07961 158788.