Technical Services Engineer

Trades Workforce Solutions; Redditch; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a Graduate Technical Support professional to join their client in Redditch. This role involves providing high-quality technical support and customer service, resolving enquiries, and troubleshooting product issues. Ideal candidates will possess strong customer service skills and excellent communication abilities, along with knowledge of electrical or electronic systems. Full training will be provided. This is a permanent, onsite position with a salary range of £25,000 - £27,000 per annum.

Qualifications

• Strong customer service skills are essential.
• Excellent written and verbal communication skills are a must.
• Knowledge of electrical or electronic systems is highly desirable.

Responsibilities

• Provide technical support to customers, end users, and key prospects.
• Respond to enquiries and support tickets professionally.
• Troubleshoot and resolve product-related issues.

Skills

Customer service skills

Excellent written communication

Excellent verbal communication

Knowledge of electrical or electronic systems

Job description

Graduate Technical Support / Electronic / Systems / Support / Customer Service / Permanent / Redditch (Onsite 5 days) / £25,000 - £27,000pa

Vivo Talent is working with an established and growing business to recruit a Graduate Technical Support professional to join their team.

The company has gone from strength to strength, building a strong reputation in its industry through the quality of its products and services.

In this role, you will play a key part in delivering a high standard of technical support and customer service. You will be responsible for resolving customer enquiries efficiently while providing expert product advice and support.

Full training will be provided for the successful candidate.

Responsibilities

• Provide technical support to customers, end users and key prospects across multiple communication channels
• Respond to enquiries and support tickets in a timely and professional manner
• Troubleshoot and resolve product-related issues
• Provide accurate product guidance and advice
• Work closely with other departments to ensure swift resolution of customer issues

Skills & Experience

• Strong customer service skills
• Excellent written and verbal communication
• Knowledge of electrical or electronic systems is highly desirable

If you’re interested in hearing more about this opportunity, please get in touch.