Customer Service/ Sales Team Leader

Kairos Recruitment; Gayton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service/Sales Team Leader in Gayton, England. The ideal candidate will lead a busy team across two sites and ensure high customer satisfaction. Key responsibilities include oversight of operations, coaching staff, and supporting sales activities. Candidates should have a strong background in a manufacturing environment and at least four years of management experience. Benefits include profit sharing, pension, and additional leave.

Benefits

Profit sharing

Company pension

Additional leave

Company events

Free parking

Sick pay

Discounted or free food

Free flu jabs

Qualifications

• Experience leading teams in a fast-paced manufacturing environment.
• Ability to motivate, coach, and develop a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and support a team of around 12 staff across two sites.
• Oversee daily operations for order processing and customer communication.
• Maintain high customer satisfaction levels by resolving issues.

Skills

Proven experience leading customer service or internal sales teams

Strong leadership skills

Excellent interpersonal and communication skills

Confident analysing KPIs and performance metrics

Strong IT skills including CRM systems

Commercial awareness

Experience in FMCG or similar sectors

Minimum four years of team management experience

B2B experience of at least five years

Tools

CRM systems

MS Office

Reporting tools

Job description

Customer Service/ Sales Team Leader (packaging background)

Full time | Permanent
Salary: DOE

Location: Staffordshire (fully onsite)

About the Role

We're supporting a fast growing, award winning manufacturing business in their search for an experienced Customer Service/ Sales Team Leader. This is an excellent opportunity for a strong people manager to lead and develop a busy customer service and internal sales team across two UK sites.

Key Responsibilities

• Lead, motivate and support a team of around 12 customer service, sales support and administrative staff across two sites.
• Oversee daily operations to ensure accurate order processing and excellent customer communication.
• Maintain high customer satisfaction levels, resolving any issues efficiently and professionally.
• Monitor team performance, KPIs and workload, providing regular coaching and development.
• Support the wider sales function by helping to manage pipeline activity, upselling and cross selling opportunities.
• Work collaboratively with Business Development and Account Management teams to achieve shared objectives.
• Deliver clear, accurate reporting on customer service performance, order activity and operational trends.
• Uphold company values, culture and service standards throughout the team.
• Support HR related responsibilities such as recruitment, performance management and team development.

Skills and Experience

• Proven experience leading customer service or internal sales teams within a fast paced manufacturing environment.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• Excellent interpersonal and communication skills.
• Confident analysing KPIs, performance metrics and customer trends.
• Strong IT skills including CRM systems, reporting tools and MS Office.
• Commercial awareness and the ability to support sales focused activities.
• Experience in FMCG, print, labels or similar sectors is required.
• Minimum four years of team management experience.
• B2B experience of at least five years.

Benefits

• Profit sharing
• Company pension
• Additional leave
• Company events
• Free parking and on site parking
• Sick pay
• Discounted or free food
• Free flu jabs