Client Services Representative

Intertek; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global service provider seeks a customer service representative to manage inquiries across multiple channels, ensuring high-quality support and adherence to processes. The ideal candidate should possess excellent customer service skills, knowledge of MS Office, and CRM experience, ideally with Salesforce. Strong communication abilities and a detail-oriented approach are essential for success in this full-time position. You will work within a motivated team in a dynamic environment, benefiting from competitive salary and development opportunities.

Benefits

Competitive salary / benefits

Development and career opportunities

Qualifications

• Proven customer service skills are essential.
• Knowledge of MS Office and IT systems is required.
• Experience with CRM systems, especially Salesforce, is preferred.

Responsibilities

• Respond to customer queries in a timely manner.
• Take ownership of enquiries until resolution.
• Keep customers updated on enquiry progress.
• Coordinate with colleagues to resolve cases.

Skills

Customer service skills

Knowledge of MS Office

IT Systems knowledge

CRM experience (Salesforce)

E-Commerce client support

Job description

ABOUT YOU

We are currently seeking some who has proven and excellent customer service skills. We are looking for a versatile individual who thrives in a fast-paced environment. Your ability to plan prioritise and adapt will be crucial in this role. With a keen eye for detail and a commitment to accuracy youll excel in delivering a high-level service to our clients.

Required skills and experience

• Proven customer service skills
• Knowledge of MS Office
• IT Systems knowledge
• Working experience with CRM ideally Salesforce
• E-Commerce client support

ABOUT THE OPPORTUNITY

You will be dealing primarily with client queries across a variety of products services and channels within multiple territories ensuring a high standard of customer care and support is provided. Adhering to set processes and procedures to ensure consistent excellent customer service. Meeting objectives to contribute towards the business goals.

Key activities

• Responding to customer queries received in a timely and accurate manner according to SLA specifications managing allocated workloads whilst maintaining an understanding of the Teams priorities
• Take ownership of enquiries through to a satisfactory conclusion
• Keep customers fully updated on the progress of their enquiry
• Liaise effectively with colleagues and business teams to resolve cases promptly
• Provide knowledgeable support to assist customers in sourcing the correct document required within the guidelines provided
• Direct clients to the correct channel for their Standards procurement requirement
• Provide end-user training to support the onboarding of new and existing clients
• Support customers to enable self-serve via the websites with purchasing where appropriate
• Respond to general e-commerce enquiries
• Assist customers through the search facility registration and order process
• Troubleshoot any issues with a view to completing their order online
• Provide responsive aftercare; copy invoices delivery enquiries etc
• Build product expertise to advise and direct the customer to the best solution for their needs recognising when an alternative solution may be beneficial
• Assist end-users of products / services liaising with other departments where necessary

Deliver product training

Provide quotations for the sale of single publications to support the overall product offering

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision pace and passion. We are working to make the world Ever Better ensuring the quality safety and sustainability of products and services used by millions of people around the world.

• Competitive salary / benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race colour religion sex or national origin.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

Required Experience

Unclear Seniority

Key Skills

• Data Entry
• Deputy
• Drafting
• Hibernate
• Administration Support
• Activex

Employment Type: Full-Time

Experience: years

Vacancy: 1