Customer Success jobs in United States

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Chesterfield, United Kingdom

Customer Service

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Yes

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bc865e50f02e

4

12.05.2025

26.06.2025

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Customer Success Specialist
Chesterfield | Up to £28,000 + up to 5% Bonus
Health & Dental | 25 Days Holiday + Christmas | Make a Real Difference

Join The UK’s Fastest-Growing Healthcare Simulation Provider

Our client is the UK’s leading provider of healthcare simulation equipment, helping universities, NHS trusts, and training centres deliver life-saving education. They are seeking a Customer Success Specialist to ensure an outstanding customer experience at every stage.

This role offers an opportunity to join a high-performing, purpose-driven team that values autonomy, ownership, and quality.

Key Responsibilities:

This role involves more than customer service. You will be a trusted partner to clients — resolving queries, managing orders, and helping customers maximize their product value.

Your daily tasks include:

• Responding to emails, live chat, and inquiries
• Solving problems and providing expert product advice
• Managing orders and stock flow accurately
• Collaborating across teams to enhance the customer journey
• Educating clients on product utilization
• Keeping detailed records and reporting trends
• Occasionally supporting warehouse and website tasks

About You:

You bring over 5 years of customer service experience, preferably in healthcare or education, with a passion for problem-solving, professionalism, and empathy.

You are:

• A confident communicator and active listener
• Familiar with ERP/CRM systems, Microsoft Office, and Google Workspace
• Highly organized and detail-oriented
• Results-driven and service-focused
• Eager to learn, resilient, and motivated

What’s on Offer?

• Salary of £24,000–£28,000 + up to 5% bonus
• Health, dental, optical, life, and critical illness insurance
• Access to 24/7 GP services
• 25 days holiday plus Christmas bonus days
• A culture of trust and autonomy with growth opportunities

Ready to Raise the Bar?

If you’re committed to excellence and eager to shape healthcare training across the UK, we’d love to hear from you.

Apply now and help shape the future of healthcare simulation — together.