Customer Success jobs in United States

NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth.

We’re looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android).
You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch—working closely with Engineering, Design, GTM, Customer Success, and senior leadership.

This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation.

• Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App

• Partner closely with retailers to understand how associates sell effectively in fast-paced store environments

• Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities

• Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows

• Design high-quality native mobile experiences for both associates and shoppers

• Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase)

• Use data, experimentation, and fast feedback loops to continuously optimise outcomes

• Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments

• Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact

• Ensure solutions scale globally, supporting localisation, reliability, and performance across markets

You’re a senior product leader who thrives in ambiguity, balances strategy with execution, and has a strong track record of delivering commercial impact.

We’re looking for someone with:

• 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products

• Proven ownership of commercial outcomes, not just feature delivery

• Strong data fluency and experience using insights to guide discovery and decision-making

• Experience operating in fast learning cycles—shipping, learning, and iterating based on evidence

• A strong product design sensibility and commitment to exceptional user experience

• Experience building investment cases and partnering with Sales on GTM and commercial viability

• A platform or ecosystem mindset with experience defining multi-year strategies

• Excellent senior-level communication and stakeholder influence

• Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.

Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.

Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.

Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.

Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.

If you're ready to join a team where you can bring your A-game, let's talk!