Customer Success à Grande-Bretagne

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self‑propelled, generous, and genuine. People who love being part of a fast‑moving, fast‑thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Bringing AI decisions alive for our users is the role of our Product Designers. You’ll be working predominantly on researching, designing and helping to craft new and exciting experiences for our suite of AI products.

You’ll join a strong cross‑functional team of experienced product managers, product designers and technical specialists including machine learning (ML) engineers, data engineers and software engineers. In this role, you’ll have the opportunity to shape some of our most important products and directly impact how our customers operate their businesses using AI.

As a Product Designer, you’ll join the Product organisation within Peak. This is a multidisciplinary product team full of smart, diverse and inquisitive people on a mission to create a ground‑breaking product. You will join the Product team and will need to collaborate right across Peak, from data science to customer success to sales to advocate for the user.

• Deliver excellent design - You will need to become an expert in our customer’s problems. You’ll lead/participate in research to understand our customers’ needs. You’ll use your expertise in both UX and UI to partner with the rest of your team and deliver quality, polished outcomes for our customers.
• Collaborate broadly - As a SaaS business in the fast‑moving AI space, we need to stay flexible to our customer needs. This means you’ll need to work closely with customers, product managers, engineers, commercial teams and other stakeholders to define design strategies that align with business objectives, user needs and technological considerations. You’ll lend your expertise to our delivery teams when their needs align with broader product requirements.
• Develop customer empathy - You will need to become an expert in our customer’s problems. You’ll lead/participate in research to understand our customers’ needs. You’ll use your expertise to partner with the rest of your team to discover and define customer problems, prioritising key issues as you go. Always testing and validating design concepts with users.
• Own design standards - We have developed design systems and associated components to improve the quality and consistency across products. As a member of the team, you’ll need to actively support the maintenance and development of these systems alongside your fellow Product Designers.
• Know your craft - You’ll be joining a dynamic team of experts and you’ll need to be a strong voice for best practices around your craft, from tools and user research, to accessibility and systems thinking, and you’ll need to continually keep on the cutting edge of the product design universe.

• Strong experience of delivering both UI and UX for B2B software products.
• Understanding and application of design thinking principles
• The ability to empathise with user feedback and turn those into design solutions.
• Practical experience with UX research tools and processes
• Top class practical product design skills and experience with common design tools. We use Figma.
• Passionate about good design, with great attention to detail, quality and accuracy.
• Strong communication skills. Able to engage, empathise and collaborate with others.
• Great storyteller: you’ll need to rationalise your design decisions and our wider product decisions by taking your stakeholders on the journey with you.
• Proactive and self‑motivated mindset.
• Excellent time management skills.
• A naturally inquisitive and problem‑solving mindset

• Experience in a B2B start‑up or scale‑up environment, take new products from concept to market
• Worked in an agile product development environment previously.
• A design qualification (degree, qualification or online course).
• Any familiarity with the technology we use (AI, Gen AI, data analytics cloud tech) or the industries we serve (retail, CPG, manufacturing) is advantageous, but not essential.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office‑based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.