Customer Success Specialist / Chester, Derby

Merck; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in agricultural technology is seeking a Customer Success Specialist in Milton Keynes. This role entails ensuring customers maximize the use of innovative animal identification products. Responsibilities include guiding onboarding processes, providing ongoing support, and identifying improvement opportunities in farm routines. Candidates should have experience in customer-facing roles, a deep passion for agriculture, and excellent communication skills. This position requires travel approximately 50% of the time.

Qualifications

• Several years of experience in customer-facing roles, preferably in customer success or account management.
• Deep understanding and passion for the agriculture and dairy livestock industry.
• Excellent interpersonal and communication skills, with proficiency in English.

Responsibilities

• Develop a deep understanding of livestock dairy technology solutions.
• Help customers through the onboarding process.
• Evaluate farm routines and recommend optimization changes.
• Address customer inquiries related to product functionality.
• Identify upselling and cross-selling opportunities.

Skills

Customer Success

Communication

Adaptability

Livestock Management

Account Management

Job description

Job Description

Do you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world‑class devices for animal identification and traceability. Our pioneering monitoring solutions deliver smart data products and services for the management and wellbeing of livestock, fish and pets.

What Does The Role Entail?

As our Customer Success Specialist, you will ensure that our valued customers get the most out of our products. From guiding them through the initial onboarding process to providing ongoing support and training, you'll be their go‑to person for all things product‑related.

In this field‑based role, you will meet our customers directly, guaranteeing they are fully equipped to utilise our products to meet their operational needs. Embrace the opportunity to be an integral part of new product introductions and stay active throughout the customer's journey.

Your Responsibilities:

• Turn into a Product Expert: You will develop a deep understanding of our livestock dairy technology solutions to assist customers more effectively.
• Master Customer Onboarding & Training: You will help customers through the initial onboarding process, ensuring they make the most out of our products.
• Become a Farm Routine Advisor: You will evaluate farm routines and recommend changes for optimization, leading to full implementation of our technology.
• Provide Ongoing Product Support: You will readily address customers' inquiries related to product functionality and usage.
• Be a Commercial Promoter: You will identify opportunities for upselling, cross‑selling, and upgrades to our existing customers.

What You Bring:

• Several years of customer‑facing role experience, preferably in customer success, customer training, or account management
• A deep understanding and passion for the agriculture and dairy livestock industry
• Excellent interpersonal and communication skills, and proficiency in English
• An ability to work proactively, independently, and as part of a team

Additional Requirements:

• You must be available to travel to customer sites 50% or more of the time.

Profile :

• Experience in customer-facing roles, such as customer success, customer training, or account management
• Deep understanding and passion for the agriculture and dairy livestock industry
• Strong interpersonal and communication skills
• Ability to work proactively and collaboratively, both independently and as part of a team

This is a fantastic opportunity to contribute to a team that fosters an inclusive work environment. We believe in the strength of diversity and encourage individuals from all backgrounds to apply.

So, is helping customers thrive something you're passionate about? If so, apply today and make your mark at our company as our next Customer Success Specialist!

Required Skills:

Account Management, Account Management, Adaptability, Communication, Customer Experience Management, Customer Service, Customer Service Improvement, Customer Service Management, Customer Success, Farm Business Management, Inbound Phone Sales, Industry Knowledge, Interpersonal Relationships, Lead Generation, Livestock Management, Livestock Production, Market Analysis, New Product Development, New Product Introduction Process, Product Knowledge, Sales Forecasting, Sales Goal Achievement, Sales Presentations, Sales Reporting, Sales Services

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

01/18/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.