Key Account Manager

Ctrlprint; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company in London seeks a Key Account Manager to manage pivotal relationships with top clients. The role involves driving strategic account planning and negotiations while fostering growth within key accounts. The ideal candidate will possess over 5 years of experience in account management, be a relationship builder, and demonstrate strong negotiation skills. Offering competitive compensation and benefits, this position is perfect for those seeking to make a significant impact in a dynamic environment.

Benefits

Competitive compensation package

Flexible workplace

Continuous development opportunities

Qualifications

• 5+ years of experience in Key Account Management, Enterprise Sales, or Strategic Partnerships.
• Proven success managing high‑value accounts with complex negotiations.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Manage and develop relationships with CtrlPrint’s key customers.
• Drive strategic account planning and commercial negotiations.
• Collaborate closely with Customer Success teams for account health.

Skills

Relationship building

Commercial strategy

Negotiation

Stakeholder management

Data analysis

Education

5+ years in Key Account Management or related roles

Tools

CRM software

Account planning tools

Job description

At CtrlPrint, our vision is to simplify corporate reporting worldwide. With offices in Helsinki, Sydney, Stockholm, and London, we are a truly international company, trusted by 1,000+ clients to secure their most critical documents.

As a top-performing SaaS company (recognized as a Gazelle company in 2023 and 2024), CtrlPrint offers a dynamic, high-energy workplace where you can make a real impact. If you thrive in an environment that combines the best of a scalable business and a startup mindset, this is the place for you.

The Role

As a Key Account Manager (KAM) at CtrlPrint, you are responsible for managing and developing relationships with CtrlPrint’s most important customers — both agencies and corporate/in-house clients.

You act as a strategic partner and trusted advisor, ensuring long‑term success and mutual growth.

You will drive business outcomes through strategic account planning, commercial negotiations, and executive stakeholder management. This is a senior, relationship‑driven, and commercially focused role — ideal for someone who thrives on building partnerships, managing complex organizations, and aligning CtrlPrint’s value with our customers’ evolving business goals.

Key Responsibilities

1. Strategic Relationship Management

• Serve as the primary contact for a portfolio of CtrlPrint’s largest and most strategic accounts.

• Build deep, trust‑based relationships with senior decision‑makers and key stakeholders across creative, marketing, and corporate functions.

• Develop and execute long‑term account plans that align CtrlPrint’s capabilities with the customer’s business priorities.

• Lead Executive Business Reviews to evaluate performance, ROI, and new partnership opportunities.

• Collaborate with internal teams to ensure world‑class delivery and service consistency across all touchpoints.

2. Commercial & Strategic Growth

• Own the commercial strategy for each key account, including renewals, expansions, invoicing and pricing negotiations.

• Lead contract discussions and complex renewals, ensuring alignment between customer value and commercial outcomes.

• Identify opportunities for growth, such as expanded platform usage, international rollouts, or cross‑department adoption.

• Forecast revenue accurately and manage financial performance for each key account.

• Partner with Marketing and Product teams to co‑create strategic initiatives that strengthen long‑term relationships (e.g., joint events, user panels, or case studies).

Segment Focus

1. Agency and other strategic partners

• Act as a strategic partner to top‑tier design and communications agencies, as well as other strategic partners, that manage multiple end‑clients.

• Support partners in maximizing their use of the CtrlPrint platform across their portfolio — ensuring scalability, efficiency, and client satisfaction.

• Provide market insights and best practices that help agencies differentiate their offerings and win new business using CtrlPrint.

• Collaborate closely with Customer Success Managers and Business Development Managers to ensure smooth delivery and platform adoption across agency/partnership teams.

1. Corporate / In‑House Clients

• Build strategic relationships with communications, finance, and sustainability teams within large corporations.

• Understand their internal reporting and publication processes to help them streamline workflows with CtrlPrint.

• Support global rollout strategies, ensuring consistent adoption and governance across multiple departments and markets.

• Lead quarterly and annual business reviews with senior stakeholders, aligning CtrlPrint’s roadmap with the client’s long‑term objectives.

Cross‑Functional Collaboration

• Partner closely with Customer Success Managers (CSMs) to ensure day‑to‑day account health, user satisfaction, and proactive risk management.

• Collaborate with Business Development to identify new opportunities within existing enterprise or agency networks.

• Provide structured feedback to Product and Development teams to support innovation based on strategic customer needs.

• Coordinate with Marketing and Leadership to enhance customer engagement, brand advocacy, and market visibility.

• Work cross‑functionally to ensure agencies receive necessary onboarding and support when working on large or high‑profile projects.

Who You Are

• A seasoned relationship builder and commercial strategist with experience managing enterprise‑level or multi‑stakeholder accounts.

• Skilled in negotiation, strategic planning, and stakeholder management at executive level.

• Comfortable navigating complex organizations and aligning multiple internal and external priorities.

• Data‑driven and analytical, able to balance commercial outcomes with customer satisfaction.

• Confident presenting to C‑level audiences and facilitating strategic discussions.

Qualifications

• 5+ years of experience in Key Account Management, Enterprise Sales, or Strategic Partnership roles, ideally within a SaaS or technology business.

• Proven success managing high‑value accounts with multi‑year contracts and complex negotiations.

• Proven experience managing strategic agency partnerships or large‑scale agency networks is essential — experience within the financial reporting, design, or marketing industries is a plus.

• Excellent communication, presentation, and negotiation skills.

• Strong analytical mindset and familiarity with CRM and account planning tools and proven ability to drive commercial expansion and executive stakeholder engagement independently.

• Fluent in English; additional European languages (especially Swedish, French, or German) are advantageous.

What We Offer

Founded 25 years ago, we have the stability and expertise of an established company—but at our core, we are entrepreneurial, fast‑moving, and constantly evolving. We are on an exciting growth journey, expanding our reach and continuously innovating to stay at the forefront of corporate reporting.

Join CtrlPrint, a progressive, inclusive company that values integrity, collaboration, and continuous development. We provide a competitive compensation package, benefits, and a flexible workplace, encouraging all employees to contribute meaningfully to our growth and success.