puestos de Customer Success en Gran Bretaña

Location: Manchester (2 days a week in Office)

Insight is a visionary partner to clients, focused on independently managing and expanding client portfolios. The company is committed to shaping clients’ buying visions and igniting multi-level selling across both technology and solutions. The culture emphasises teamwork, operational excellence, and delivering exceptional client experiences.

• Achieve and exceed monthly, quarterly, and annual sales targets.
• Drive profitable growth and maintain a balanced sales and services portfolio.
• Maintain accurate sales forecasts (within ±5%) and a healthy pipeline (3:1 industry standard).
• Develop and execute strategic account plans, identifying opportunities for upselling and cross-selling.
• Organise and lead client meetings, building strong relationships with multiple stakeholders.
• Act as the primary point of contact for clients, ensuring timely responses and high satisfaction.
• Utilise CRM systems for accurate forecasting and pipeline management.
• Develop sales strategies based on industry trends and market conditions.
• Collaborate with sales, marketing, and customer success teams.
• Continuously seek professional development and adapt strategies based on feedback and market dynamics.

• Business Development: Ability to identify, develop, and deliver new business opportunities, and maintain account plans.
• Sales Cycle Management: Proficient in managing the entire sales cycle, from lead generation to closing, including forecasting and client relationship management.
• Technology Business Acumen: Strong analytical skills, able to make commercial decisions based on financial data and market insights.
• Stakeholder Management: Proactively manage and engage stakeholders, resolve conflicts, and ensure alignment with project goals.
• Commercial Acumen: Understand key financial levers, industry trends, and how business decisions impact profitability.
• Core Competencies: Account management, communication, growth mindset, leveraging business intelligence, market awareness, negotiation, problem solving, and storytelling with data.

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.

Job Segment: Account Executive, Pre-Sales, Relationship Manager, CRM, Sales, Customer Service, Technology