Customer Success Specialist: Escalations & Coordination

Arla foods; Leeds; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading dairy company in Leeds is seeking a Customer Service Executive to handle complex customer inquiries and collaborate across logistics, sales, and production. This full-time role demands strong communication and incident management skills and offers a supportive team environment. Benefits include 26 days annual leave, a pension scheme, and various employee discounts. Apply now to be part of a committed organization that values growth and collaboration.

Benefits

26 days annual leave plus bank holidays

Company pension scheme

Access to Arla MyBenefits for discounts

Qualifications

• Proficient with data systems and digital tools.
• Experience in customer service and incident management.
• Able to multitask and prioritize effectively.

Responsibilities

• Resolve complex internal and customer inquiries.
• Collaborate with teams to confirm statuses and resolve complaints.
• Act as the primary contact for complex customer service queries.

Skills

Customer service processes

Incident management

Data systems (SAP preferred)

Communication skills

Project management

Tools

SAP

Digital tools

Job description

A leading dairy company in Leeds is seeking a Customer Service Executive to handle complex customer inquiries and collaborate across logistics, sales, and production. This full-time role demands strong communication and incident management skills and offers a supportive team environment. Benefits include 26 days annual leave, a pension scheme, and various employee discounts. Apply now to be part of a committed organization that values growth and collaboration.