Head of Customer Success – Asset Finance

CBC Recruitment Solutions; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. This role involves coaching staff, ensuring smooth onboarding processes, and monitoring quality of service. The ideal candidate should have proven management experience and an understanding of the asset finance marketplace, along with excellent communication and project management skills.

Qualifications

• Proven team management experience.
• Understanding of the asset finance marketplace.
• Ability to plan and manage multiple projects and deadlines.

Responsibilities

• Coach, mentor, and develop staff through onboarding.
• Ensure smooth client onboarding and efficient service.
• Monitor quality and perform oversight checks.

Skills

Team management

Excellent communication skills

Project planning

Problem solving

Job description

A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. This role involves coaching staff, ensuring smooth onboarding processes, and monitoring quality of service. The ideal candidate should have proven management experience and an understanding of the asset finance marketplace, along with excellent communication and project management skills.