Client Success Manager - Enterprise Tech (Hybrid Belfast)

WHYTEMATTER; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech firm in Belfast is seeking a Client Account Manager to support a single, high-profile client. In this role, you will act as the client's trusted advisor, ensuring successful outcomes through strong relationship management and collaboration with internal teams. Ideal candidates should have 3–5+ years in customer success roles and excellent communication skills in a technical environment.

Qualifications

• 3–5+ years in a Customer Success, Account Management, or Client Services role supporting enterprise or high-profile clients.
• Experience working in a technical, SaaS, or B2B technology company.
• Excellent verbal and written communication skills—confident, calm, and clear under pressure.

Responsibilities

• Serve as the sole point of contact for a single key client, managing the relationship day-to-day.
• Develop a deep understanding of the client’s business, priorities, and technical environment.
• Drive solution adoption and value realization through continuous engagement.

Skills

Customer Success

Account Management

Stakeholder Management

Communication Skills

Technical Fluency

Tools

SaaS

B2B Technology

Job description

A leading tech firm in Belfast is seeking a Client Account Manager to support a single, high-profile client. In this role, you will act as the client's trusted advisor, ensuring successful outcomes through strong relationship management and collaboration with internal teams. Ideal candidates should have 3–5+ years in customer success roles and excellent communication skills in a technical environment.