Customer Success Manager — Hybrid London, Equity & Bonus

Lottie; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A fast-growing HealthTech start-up is looking for a Customer Success Manager to nurture client relationships and drive strategic initiatives in a hybrid work environment. The ideal candidate will have experience in account management, strong communication skills, and a track record of achieving revenue targets. You'll be instrumental in ensuring client retention and satisfaction, allowing families to find the best care options. This role offers a competitive salary and an opportunity to influence product direction.

Benefits

Equity offering

26 days holiday + bank holidays

10-20% performance-based bonus

Fast career progression

Qualifications

• Proven experience in a customer success or account management role.
• Experience onboarding new clients for long-term success.
• Ability to build trust quickly with clients.

Responsibilities

• Develop and implement strategies for client retention.
• Lead conversations around contract renewals and negotiations.
• Support clients via phone and email.
• Become an expert on Lottie's marketplace platform.

Skills

Client relationship management

Data analysis

Communication skills

Proactive problem-solving

Collaboration skills

Job description

A fast-growing HealthTech start-up is looking for a Customer Success Manager to nurture client relationships and drive strategic initiatives in a hybrid work environment. The ideal candidate will have experience in account management, strong communication skills, and a track record of achieving revenue targets. You'll be instrumental in ensuring client retention and satisfaction, allowing families to find the best care options. This role offers a competitive salary and an opportunity to influence product direction.