Customer Service Manager jobs in United Kingdom

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

The Shift Leader ensures that all aspects of front-line operations are completed to schedule, and in compliance with EHS and Quality requirements. In addition, the Shift Leader will identify opportunities for, and implement actions to achieve, continuous improvement in their area of responsibility. They will also act as a coach to the operations team and provide support to ensure the operators can carry out their role effectively. The Shift Leader will have a full understanding of the high-level manufacturing processes including applicable EHS and Quality aspects.

• To lead and ensure ‘right first time’ execution of primary loop activities associated with maintenance of EHS and Quality standards. This includes
• Daily check of logs and BPRs to ensure no errors
• Maintaining own Learning Plan and supporting operators to ensure zero overdue training • Ensuring PTW/SSOW processes are followed for the facility
• Carrying out active monitoring to ensure EHS and Quality standards are being maintained
• Delivering baseline EHS and Quality training for the area
• Own and/or ensure operational input into document reviews (SOPs, risk assessments, etc)
• Closure of all area maintenance work orders in a timely manner
• Carrying out designated emergency response role as defined in the Site Emergency Response Plan
• Plan and execute activities to enable the manufacturing process and downstream areas (QCL, QA) to run to schedule
• Check BPRs/material management system to ensure no errors
• Liaise with maintenance on a daily and weekly basis to plan and execute engineering activities
• Arrange operator shift cover
• Provide/ensure input into improvement projects
• Raise work orders as required
• Execute effective shutdown/changeover planning
• Agree and communicate priorities on a shift-to-shift basis
• Lead and ensure operator involvement in problem solving activities
• Lead troubleshooting of plant issues, escalating to, and liaising with, functions as required.
• Raise Electronic Deviation Management System events for significant EHS and Quality incidents, and carry out initial investigation/data gathering
• Carry out frequent Gemba walks to understand shop floor activities, to identify opportunities for continuous improvement and to coach employees
• Ensure effective communication between shifts, and with the Process Team and area leadership
• Ensure operator shift logs are maintained to a high standard providing all necessary information for incoming shifts, supervision and the Process Team • As requested, escort visitors around the facility
• Escalate any issues to the Process Team and area leadership
• Deliver Team/Site comms to shift group as required
• Manage, coach and develop members of the operations team.
• Through the performance management process, ensure all members of the operations team have clear objectives, agreed development plan and that progress is tracked through regular 1:1s and formal check-ins.
• Act as a coach to develop operators’ skills
• Support PTs and operators in arranging training as required
• Carry out role confirmation to ensure Process Technician and operators are effectively carrying out their roles and supporting to close gaps
• Manage ProTime, OTS and absence management for the operations team. Provide contactor assessments for temporary employees
• Assign and review Learning Plans for the operations team to ensure all are fully trained to carry out their jobs

• Minimum of 5 GCSE’s or equivalent
• Experience/knowledge of production areas
• Effective time management and co-ordination skills
• Previous demonstration of desired behaviours

• Rotating shift: 4 consecutive working days followed by 6 days off
• Banked hours: Extra hours may be accumulated and used for additional time off or schedule adjustments
• Location: Speke, UK

Don’t meet every single requirement?Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don\'t necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status