Tesco Shift Leader - Days - Four Marks Express

Tesco; Alton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Alton is seeking a Shift Leader. This role involves overseeing daily store operations, providing support to colleagues, and ensuring customers receive excellent service in a well-maintained environment. Candidates must have strong communication skills and be prepared to lead the team effectively. The position offers a starting pay of £14.76 per hour with flexible hours and a variety of benefits.

Benefits

Holiday starting at 20 days

Pension with employer contributions

Life cover

Discounts and shares

Qualifications

• Must be 18 or over to apply.
• Strong communication skills are required.
• Previous experience in retail or leadership is a plus.

Responsibilities

• Oversee store operations and lead the team.
• Provide excellent customer service.
• Ensure cleanliness and safety of the store.
• Support managers and coordinate store activities.

Skills

Customer service

Leadership

Communication

Adaptability

Job description

Overview

Tesco UK • Alton • Permanent • Apply by 27-Oct-2025

Availability

Availability Window
Days From time To time Sun 05:30:00 14:30:00 Mon 05:30:00 14:30:00 Fri 14:00:00 23:00:00

Shift pay: The shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you prefer fewer hours, a minimum of 12 hours is available and would still be considered.

The advertised availability windows show the periods during the week we would like you to be available to work. We will schedule your contracted hours within these times and give 3 weeks’ notice of exact shifts. We are happy to support flexibility if your availability matches closely but not exactly the advertised times.

It is not necessary to be available for every window; your application is welcome if your availability aligns with our needs.

Note: Customers are at the heart of everything we do.

Role summary

It takes great people to run a Tesco store, and a Shift Leader helps to support the team and keep operations running smoothly. You will oversee the store from the shop floor, assist customers and help ensure everything is running efficiently for customers, colleagues and communities each day.

Responsibilities

• Work in a fast-paced retail environment with variety.
• Take ownership of running duty shifts, coordinating the team to maintain a clean, well-stocked store that meets customer expectations.
• Assist customers and ensure they leave with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues to keep the store safe for staff and customers.
• Understand store performance and assist managers in actions to improve operations.
• Lead from the front and set a strong example for the team.

Note: You must be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are a few:

• Lots of variety and flexible hours to suit your lifestyle.
• Opportunities for development with ongoing learning and award-winning training.
• Inclusive environment where everyone is welcome.
• Your voice matters and ideas are welcome.
• Wellbeing support and resources.
• Competitive benefits including life cover, pension with employer contributions, discounts and more.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits
• Wellbeing resources
• Life cover of five times pay and a pension with contributions up to 7.5%
• Other benefits including discounts, shares, and cycle to work schemes
• Uniform provided and policies to support life events
• Colleague networks and inclusion information

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to meet daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, making safe decisions for everyone
• Being the go-to person for day-to-day queries in the absence of a manager
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive team atmosphere that is inclusive
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed about communications and updates
• Staying informed about store performance and seeking ways to improve operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model with thoughtful customer service
• To build strong, inclusive relationships with colleagues
• To be a clear communicator and keep the team informed
• To be comfortable taking the lead in the absence of a Manager
• To be a good decision-maker and adaptable to change
• To be motivating and inspire the team to exceed expectations
• To be curious and look for ideas to better serve customers, communities and the planet

About us

Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We strive to be a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and welcome at work. Everyone's Welcome.

We support flexible working and understand life can look different for each person. Please discuss your needs during the application process.

We are proud to be Disability Confident Leader and are committed to an inclusive recruitment process. For information on accessibility support, please consider contacting us.

Please note: Tesco will recruit individuals who meet the minimum age requirements for the role. The school leaver age varies by country.

We may close roles earlier than advertised if there are high volumes of applicants. Feedback is available to those who attend an interview. For more information about us please visit www.tescoplc.com