Customer Operations Advisor

Talented People; Bristol; On-site; GBP 26,000 - 28,000; Full time

Job summary

A financial organization in Bristol is seeking a Customer Operations Advisor to manage phone-based customer service and administration tasks on a 1-year maternity cover contract. The ideal candidate will have at least 2 years of relevant experience, excellent attention to detail, and strong communication skills. This role includes managing customer contacts, documentation, and compliance checks within a supportive team environment. Competitive salary starting at £26,500, with potential increase post-probation.

Benefits

Structured training

Professional team environment

Office hours (Monday-Friday, 09:00-17:30)

Qualifications

• Minimum 2 years' phone-based customer service experience.
• Experience working in a fast-paced, deadline-driven environment.
• Strong attention to detail and document checking skills.

Responsibilities

• Outbound customer contact to confirm delivery and next steps.
• Phone-based customer service and support.
• Managing daily customer follow-ups and outstanding documentation.

Skills

Phone-based customer service experience

Customer service administration

Attention to detail

Organisational skills

Time management skills

CRM systems familiarity

Job description

Customer Operations Advisor / Customer Service Administrator (1-Year Maternity Cover)

Talented People are recruiting on for an experienced Customer Operations Advisor / Customer Service Administrator to join a busy financial organisation in Bristol on a 1-year maternity cover contract.

This is a phone-based customer service and administration role, ideal for candidates with experience in customer operations, financial services, banking, insurance, or contract processing.

About the Role

This role requires high attention to detail, strong administrative skills, and confidence handling high-volume inbound and outbound customer contact.

You will work to deadlines, follow structured processes, and ensure documentation meets strict compliance standards.

Key Responsibilities

• Outbound customer contact to confirm delivery and next steps
• Phone-based customer service and customer support
• Requesting and chasing required documents (ID, driving licence, bank statements)
• Sending finance and contract documentation in line with provider requirements
• Managing daily customer follow-ups and outstanding documentation
• Checking contracts and customer documents for accuracy and compliance
• Uploading documents to finance providers for approval
• Updating internal systems and handing completed cases to the next team

Essential Skills & Experience

Please note: applications without relevant experience may not be shortlisted.

• Minimum 2 years' phone-based customer service experience
• Strong background in customer service administration or customer operations
• Experience working in a fast-paced, deadline-driven environment
• Excellent attention to detail and document checking skills
• Confident communicating with customers via phone and email
• Strong organisational and time-management skills
• Comfortable using CRM systems and internal databases

What's on Offer

• Salary £26,500, increasing to £28,000 after probation
• Monday-Friday office hours (09:00-17:30)
• Structured training and clear processes
• Supportive and professional team environment