Front of House Supervisor

The Bugle Coaching Inn; Great Yarmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned 16th century pub in Great Yarmouth is looking for a Bar Supervisor to lead bar operations and ensure excellent customer service. You will supervise staff across both indoor and outdoor bars, assist with training, and maintain high standards of service. The right candidate will have experience in a supervisory role, strong leadership abilities, and a passion for hospitality. This role offers the chance to work in a dynamic environment with opportunities for growth.

Benefits

Supportive team environment

Opportunities for progression

Work in a vibrant pub

Qualifications

• Previous experience in a bar or hospitality supervisory role.
• Able to work under pressure, especially during peak tourist season.
• Good knowledge of drinks service and bar operations.

Responsibilities

• Supervise and support bar staff during shifts.
• Train, coach, and develop bar team members.
• Ensure excellent service and adherence to health & safety standards.

Skills

Leadership

Communication

Customer service

Problem-solving

Teamwork

Education

Hospitality/food & beverage qualification

Personal License holder (or willingness to obtain one)

Job description

Bar Supervisor – Job Summary

We’re looking for experienced Front of House supervisors to join our team at the Bugle Hotel in Yarmouth.

The Bugle is a family owned 9 bedroom 16th century coaching inn, set in the main square of Yarmouth, and boasts over 300 seats throughout with large gardens and external bars & kitchens.

We are seeking an enthusiastic and experienced Bar Supervisor to support daily bar operations at our busy family-owned pub. You’ll help lead both the internal main bar and our seasonal outside bar (open during peak months), ensuring excellent service, smooth teamwork, and a welcoming atmosphere for locals and visitors alike.

Key Responsibilities

• Supervise and support bar staff during shifts across both indoor and outdoor bars
• Lead by example with excellent customer service
• Assist with opening/closing procedures for both bars, including seasonal set-up and breakdown of the outside bar
• Train, coach, and develop bar team members
• Ensure the pub operates in line with licensing laws, health & safety, and food hygiene standards
• Handle customer queries and resolve issues professionally
• Maintain cleanliness, organisation, and presentation of both bar areas
• Assist with stock control, deliveries, inventory, and waste management
• Support cash handling and daily takings reconciliation
• Monitor staff performance and ensure smooth service during busy periods
• Flexibly cover shifts according to seasonal demand

Skills and Experience

• Previous experience in a bar or hospitality supervisory role
• Strong leadership, communication, and teamwork skills
• Excellent customer service and problem-solving abilities
• Good knowledge of drinks service and bar operations
• Able to work under pressure, especially during peak tourist season
• Flexible availability including evenings, weekends, bank holidays, and seasonal peak times

Qualifications (Preferred)

• Hospitality/food & beverage qualification
• Personal License holder (or willingness to obtain one)
• Food safety/hygiene certification

Bar Supervisor – Working Conditions

• Fast-paced, high-volume service environment
• Shift-based role, including weekends and holidays
• Standing and walking for extended periods

Why Join Us

• Work in a vibrant, large-capacity pub
• Supportive team environment with opportunities for progression
• Varied role with responsibility and customer interaction

If you feel that these opportunities fit your career progression, please apply with a current CV and covering letter stating which position you would like to be considered for.

Floor Supervisor – Job Summary

The Floor Supervisor plays a key role in ensuring smooth day-to-day service in a large, high-volume pub environment. Responsible for supervising front-of-house operations across a 200+ cover venue, this role ensures excellent customer service, efficient team coordination, and a welcoming, well-organised dining and drinking experience.

Key Responsibilities

• Supervise front-of-house staff during service, ensuring smooth and efficient operations
• Coordinate seating, table management, and guest flow in a large-capacity venue
• Maintain high standards of customer service and guest satisfaction
• Support and motivate the floor team during busy periods
• Assist with opening and closing procedures
• Handle customer feedback and complaints professionally and promptly
• Ensure cleanliness, presentation, and organisation of all public areas
• Monitor service standards, table turn times, and staff performance
• Liaise closely with the kitchen and bar teams to ensure seamless service
• Support training and onboarding of new team members

Skills and Experience

• Previous experience in a supervisory role within a high-volume hospitality venue
• Strong leadership, communication, and organisational skills
• Excellent customer service and problem-solving abilities
• Ability to remain calm and focused under pressure
• Confident managing large sections and busy services
• Flexible availability, including evenings, weekends, and peak trading periods

Qualifications (Preferred)

• Food Safety Level 2 (or willingness to obtain)
• Hospitality qualification or relevant experience

Working Conditions

• Fast-paced, high-volume service environment
• Shift-based role, including weekends and holidays
• Standing and walking for extended periods

Why Join Us

• Work in a vibrant, large-capacity pub
• Supportive team environment with opportunities for progression
• Varied role with responsibility and customer interaction

We are an equal opportunity employer. If you are interested in applying, please submit your CV and cover letter.