Customer Service Representative

Lyreco; Airdrie; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading office supply company in Airdrie is seeking a Customer Care Advisor to provide exceptional support to customers. This full-time, office-based role requires strong communication skills and the ability to work in a dynamic environment. The successful candidate will handle customer inquiries, maintain records, and support sales teams. Benefits include generous holiday allowance, pension scheme, and opportunities for career progression. Candidates should be computer literate and SAP experience is desirable.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

Fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Proven experience in customer service roles.
• Strong ability to handle customer inquiries efficiently.
• Experience in promoting products effectively over the phone.

Responsibilities

• Provide the highest level of customer experience.
• Work to deadlines while ensuring quality service.
• Update and maintain customer records.
• Support sales teams with necessary information.
• Promote products during calls.

Skills

Excellent communication skills

Excellent telephone manner

Ability to work as part of a team

Highly organised with attention to detail

Computer literate

Tools

SAP

Job description

Customer Care Advisor

Location: Airdrie - ML6-7HU

Salary: £24,570K per annum

Mon-Fri 9am-5.30pm.

Full time- Permanent

Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Airdrie.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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